Alexander Fedorchenko Email & Phone Number

- Maintain constant communication with management, staff, and channel partners to ensure proper operations of the organization - Develop, implement, and maintain quality assurance protocols - Developing and implementing processes and innovations to improve support quality for the organization-Report on progress directly to CEO- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity - Actively pursue strategic and operational objectives - Track staffing requirements, hiring new employees as needed- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution- Manage timely data collection to update operations metrics to achieve productivity targets, eliminate errors, and deliver excellent customer service- Partner with cross-functional operation teams in order to maintain proper communication and workflow.

Kiev Region, Ukraine

Main responsibilities:Delivering updates and feedback to the agentsAddressing all the work related issues in the team.Participating in hiring process (conducting interwievs).Fulfilling an on boarding process for newbies. Helping newhires to get in touch with the working process, requirements.Setting goals for the team and keep track on their achievement.Keeping team metrics at required level and constantly working on it's improvementConducting trainings and team activities.Delegating tasks to the team members and keeping track on their progress .Consulting agents during their calls.Creating a development plan for each separate team member.Approving vacation list for my subordinates keeping absenteeism rate at needed level.Initiating paper work or termination procedures.

Kiev Region, Ukraine