Technical Project Manager
Current- Lead, plan and deliver projects within scope, budget, and timeframes- Develop resource plans and manage resources in support of project delivery- Create and maintain project documentation including statement of work agreements, schedules, registers, status reports, agendas, and minutes- Perform lessons learned and drive the improvements to the processes and standards for the delivery of projects- Maintain a resource plan for the Professional Services team that tracks allocation of projects in flight and available capacity- Resource forecasting with the sales team that includes planning resource allocations for upcoming projects and identifying the need to plan for new hires- Perform project administrative functions including processing of billing milestones for project and ad hoc Professional Services engagements- Coordinate with the Managed Services team to ensure that support escalations are routed effectively and delivered in-line with the service level agreement (SLA) or agreed timeframes with the client
