Alex Fredericks

Alex Fredericks Email and Phone Number

Senior Business Sales Representative at Comcast Business @ Comcast Business
philadelphia, pennsylvania, united states
Alex Fredericks's Location
Aurora, Colorado, United States, United States
Alex Fredericks's Contact Details

Alex Fredericks personal email

n/a
About Alex Fredericks

Experienced Account Management Professional with a demonstrated history of working in the information technology and services industry. Skilled in Print Management, Microsoft Office Suite, Service-Level Agreements (SLA), People Management, and Management. Strong program and project management professional with a Bachelor of Arts (B.A.) focused in Economics from University of Colorado Boulder.

Alex Fredericks's Current Company Details
Comcast Business

Comcast Business

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Senior Business Sales Representative at Comcast Business
philadelphia, pennsylvania, united states
Employees:
7417
Alex Fredericks Work Experience Details
  • Comcast Business
    Senior Business Sales Representative
    Comcast Business Jul 2022 - Present
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  • Comcast Business
    Business Sales Representative
    Comcast Business Aug 2021 - Jul 2022
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  • Downtown Jerry, Llc
    Delivery Associate
    Downtown Jerry, Llc Dec 2020 - Aug 2021
    Denver, Colorado, United States
  • Hcl Technologies
    Program Manager
    Hcl Technologies Apr 2019 - May 2020
     Conducting training sessions and educational workshops with Operations Managers and Sales Representatives across territories and geographieso New reporting toolso Database auditing methodso Technology and product education Leading the rollout effort for a new client-facing analytics dashboard and expanding to a more global footprint Ability to train seamlessly within WebEx or in person Understanding of Sales processes Assisting with Project Management and maintaining timelines with various groups and customerso PM soft skills Extensive work with Microsoft Excel: Asset database exports and audits, data analysiso Expertise with VLookup, pivot tables, etc. Regular use of SQL-based data analysis front end applicationso Microsoft PowerBIo Tableau Metrics reporting out of a multitude of data systemso Ongoing work to enhance current reporting and client-facing presentationso Act as team lead and focal for newly released reporting portal and systems
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  • Xerox
    Program Manager
    Xerox Aug 2017 - Apr 2019
    Denver, Co
     Conducting training sessions and educational workshops with Operations Managers and Sales Representatives across territories and geographieso New reporting toolso Database auditing methodso Technology and product education Leading the rollout effort for a new client-facing analytics dashboard and expanding to a more global footprint Ability to train seamlessly within WebEx or in person Understanding of Sales processes Assisting with Project Management and maintaining timelines with various groups and customerso PM soft skills Extensive database auditing and data integrity worko Perform deep-dive audits on Xerox customer accountso Through these activities, capture new revenue and ensure improvement to steady state performance Unceasing work toward maximizing customer satisfaction and retention Regular interaction with customer leadership, IT resources, and end userso Exceptional customer service skills Extensive work with Microsoft Excel: Asset database exports and audits, data analysiso Expertise with VLookup, pivot tables, etc. Regular use of SQL-based data analysis front end applicationso Microsoft PowerBIo Tableau Metrics reporting out of a multitude of data systemso Ongoing work to enhance current reporting and client-facing presentationso Act as team lead and focal for newly released reporting portal and systems
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  • Xerox
    Xps Implementation And Delivery Manager
    Xerox May 2016 - Aug 2017
    Honolulu, Hi
    • Functions as the day to day single point of contact for the site ensuring successful implementations, leads on site Xerox Implementation resources (Xerox Carrier, 3rd Party Installation Resources, Xerox Office Analyst, Trainers) to ensure site readiness and client acceptance of solution(s).• Management of Client Relationship and Asset Coordination teams.• Effectively manages equipment delivery, placement, installation, move and removal processes at a client site ensuring all equipment is on site and technically ready for client acceptance.• Troubleshoot equipment readiness (delivery, order accuracy, equipment functionality) and work with value chain partners to resolve discrepancies ensuring the correct equipment is on site and ready for client acceptance.• Configure received and placed equipment per contractual obligations to ensure SLA and SOW are met.• Responsible for ensuring all Xerox devices are asset tagged and tracked, ensuring accurate client account and usage metrics that can be tracked and reported on.• Communicate effectively with service delivery teams and client contact relative to equipment readiness and open issues ensuring all parties are aware of equipment status• Provides standard and ad-hoc reporting to facilitate closed loop process of information flow relative to assets to internal Xerox resources and client focals and / or management.• Train on site Xerox Implementation resources (3rd Party Installation Resources, Xerox Office Analyst, Trainers) as needed to ensure proper understanding of equipment functionality.• Responsibility for reviewing financial data on a monthly and quarterly basis, tracking trends, and creating action plans to reduce cost.
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  • Xerox
    Xps Client Relationship Specialist
    Xerox Jun 2014 - May 2016
    Honolulu, Hi
    Management of 50+ corporate accounts ranging from the largest hotel resorts in Hawaii to far reaching restaurant chains. Dealings with company controllers in regards to maximizing value of the Xerox Print Services (XPS) offering as well as providing results-driven analysis of the mutual relationship.
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  • Apple
    Applecare Supervisor
    Apple Jun 2012 - Dec 2012
    Boulder, Co
    Monitored team statistics and followed up with team leads and service managers on a daily basis - Maintained 100% customer satisfaction survey (CSAT) rating.Provided technical support for all generations of Apple iPhones/iPads - Developed in-depth knowledge of all products via self-training and on the job experience.Managed ownership of more extraordinary cases which required follow-ups with customers and/or further troubleshooting for which less-experienced agents were not qualified.Built appropriate sales packages tailored to customers’ needs.
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  • Apple
    Applecare Advisor
    Apple Jul 2011 - Oct 2011
    Boulder, Co
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  • Northwestern Mutual
    Financial Advisor
    Northwestern Mutual Dec 2009 - May 2010
    Denver, Co
    Licensed in Life & Health
    View

Alex Fredericks Skills

Customer Service Management Team Leadership Leadership Teamwork Microsoft Office Microsoft Excel Microsoft Word Technical Support Computers Computer Hardware Retail Sales Retail Telephone Skills Love To Learn Powerpoint Sales Management Windows Forecasting Troubleshooting Analysis

Alex Fredericks Education Details

Frequently Asked Questions about Alex Fredericks

What company does Alex Fredericks work for?

Alex Fredericks works for Comcast Business

What is Alex Fredericks's role at the current company?

Alex Fredericks's current role is Senior Business Sales Representative at Comcast Business.

What is Alex Fredericks's email address?

Alex Fredericks's email address is al****@****rox.com

What schools did Alex Fredericks attend?

Alex Fredericks attended University Of Colorado Boulder.

What are some of Alex Fredericks's interests?

Alex Fredericks has interest in Management, New Technology, Computers, Pc Hardware And Software, Science And Technology, Customer Service, Arts And Culture.

What skills is Alex Fredericks known for?

Alex Fredericks has skills like Customer Service, Management, Team Leadership, Leadership, Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, Technical Support, Computers, Computer Hardware, Retail Sales.

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