• Responsible for leading projects in the design and implementation of solutions in support of NFI customers.• Lead and support system design, configuration, resource alignment, solution testing, resolving issues and providing support to end users in Operations.• Led a large customer startup that entailed a full end to end API integration, providing the customer with real time load tracking and trailer visibility data.• Co-led a project for the acquisition of a major trucking company.• Co-led a project for a full TMS upgrade to the most current version.

• Took on leading roles in large projects including but not limited to: Dedicated Fleet Startups for large customers and System upgrades of our TMS and OBC messaging and handling applications. • Completed small business improvement items within the TMS.• Took on a role of a mentor and created a mentor program with a colleague, demonstrating leadership and management capabilities, while aiding the colleague on projects.• Became known as an excellent communicator, both written and verbally.

• Became fully trained on the Dedicated Fleet Transportation business.• Became fully trained on the systems and integrations used within NFI Dedicated Transportation business, working with NFI’s TMS, SQL Server Management Studio, and EDI technologies.• Played a support role to our senior level team members in large projects; participating in discover, design, deployment, and support of system implementations.• Learned personal and communication skills.

• Supported market development and business development for SAP AGS Premium Engagements.• Data analysis and data synthesis, pulled data across multiple systems. Worked extensively with Excel.• Created ‘customer cases’ based on this data and SAP support offerings and presented to directors.• Supported SAP Portal, share drives, social media, etc.