Alex Gregory Email & Phone Number

Clearwater, Fl

A leading nationwide provider of Non-Emergency Medical Transportation Solutions. Providing customized programs for each client’s unique patient base, regional demographics and diverse patient populations. Coordinate and maintain the Service Delivery for client based Health Plans & the long-term Client Relationship Management Strategy. Key Client Advocate and liaison, responsible for ensuring stellar service and overall satisfaction across the Envision Healthcare Network. Oversee resolution of complex client issues, escalations, by developing both internal and external business partnerships. Provide feedback and guidance to Client Service Team, Client Service Peers and Regional Senior Leadership on process effectiveness and performance of team.

Tampa/St. Petersburg, Florida Area

Global TPA, LLC, Tampa, FL A start up provider of outsourced/contracted Commercial Services, specializing in the Provider Relations & Healthcare Network Development; including Freedom Health and Optimum HealthCareManager of Provider Relations & Business DevelopmentDeveloped and Maintained the Service Delivery Framework & Methodology for 6 Counties in Southern Florida during Healthcare Network Start up. Recruited, Hired, Trained and Developed a Team of 10 Provider Relationship Representatives for the Medicare and Medicaid Business Unit. Successfully developed lasting business partnerships across internal Global TPA and Healthcare Provider Network, to create the long-term Client Relationship Management Philosophy. Contributing member of the Leadership team, partnering with Sales, Marketing and Product to defined Organizational Strategic Business Objectives to drive market penetration. Refined operational areas; including credentialing, claims configuration member services, online enrollment and on going sales, while assuming ownership for Compliance & Financial reporting.

Tampa/St. Petersburg, Florida Area

A Global Lifestyle Retail Brand, specializing in unique Home Furnishing and Accessories, and outstanding quality and client experience.Responsible for managing merchandise division coordinators and related sales staff at the most profitable unit in the southern district. Additional duties include sales training, staff scheduling and product display coordination.

Tampa/St. Petersburg, Florida Area

A National Retail Brand, specializing in British Imperial Era Home Replicas and Home Accessories. Bombay was known for it’s unique style, service and quality.Responsible for day to day management and operation of the Bombay & Bombay Kids Store

Williamburg, Va

Designed and Implemented Disaster Relief Readiness Plans, managed logistics of military personnel & equipment deployment in preparation for US Military Operations in the EMEA.

Arlington, Va

• Responsibilities included serving and assisting passengers on both domestic and international flights, training and mentoring Flight Attendants.• Designed and implemented the Flight Attendant Service Plan for Metro Jet Service • Coordinated the Flight Attendant transition to Shuttle Service • Project Managed the Implementation of SABRE and Schedule Adjustment Period (SAP).• Conducted Ethics and Standards Training, modeling proper uniform/attire and in-flight standards. • Served as the in-flight office assistant at the base office in Washington, DC.