Alex Guild Email and Phone Number

Partnering with clients in a range of sectors including banking, investments, aviation and beyond to deliver value adding experiences.UK Bank; Delivery lead for cross franchise Consumer Duty regulatory response programmeUK Retail Bank; Delivery lead Covid response to regulatory guidanceEnhancing team and individual capabilities; Leading and participating in a range of client engagements developing technical and leadership skillsConsulting engagements; Leading and… Show more Partnering with clients in a range of sectors including banking, investments, aviation and beyond to deliver value adding experiences.UK Bank; Delivery lead for cross franchise Consumer Duty regulatory response programmeUK Retail Bank; Delivery lead Covid response to regulatory guidanceEnhancing team and individual capabilities; Leading and participating in a range of client engagements developing technical and leadership skillsConsulting engagements; Leading and supporting a range of client engagements including audit, reporting, operations performance and change delivery Show less

Leading a multi disciplinary, consultant supported team to deliver business architectural change to Everyday Banking and Short Term Borrowing businesses.• Successfully transfer previous programme and product responsibilities to new leadership structures• Research, design and implement organisational redesign based on a customer goal and journey leadership model that has accountability for sustainable business performance, change delivery and service excellence• Successfully… Show more Leading a multi disciplinary, consultant supported team to deliver business architectural change to Everyday Banking and Short Term Borrowing businesses.• Successfully transfer previous programme and product responsibilities to new leadership structures• Research, design and implement organisational redesign based on a customer goal and journey leadership model that has accountability for sustainable business performance, change delivery and service excellence• Successfully transition to new model from today’s way of working without negatively impacting customer service, business performance, risk appetite, service stability or in flight change programmes• Champion, promote and build engagement with the opportunities presented by the new way of working• Simplify and streamline existing business enabling significant reduction in cost base by reducing non productive work, introducing perpetual funding model and aligning teams behind a clear strategy, outcomes and suite of investments Show less

Designing and delivering the transformation in our mortgage and protection business necessary to meet our stated 2020 business aims and vision.- Leading an investment portfolio of ~£50m delivering near term and strategic outcomes- Matrix coordination of technology, change and business teams cross organisation- Program of mandatory, discretionary and resilience investments- Finding creative ways to manage business priorities to available resources and capacity

Responsible for establishing a combined leadership team delivering a varied change and service portfolio as well as contributing to wider divisional challenges and organisational development• Developing purpose, vision and goals for the operational teams delivering everyday banking, savings and mortgages for NatWest and RBS retail customers • Developing the leadership team and governance structure controlling the development and understanding of the customer experience and our people… Show more Responsible for establishing a combined leadership team delivering a varied change and service portfolio as well as contributing to wider divisional challenges and organisational development• Developing purpose, vision and goals for the operational teams delivering everyday banking, savings and mortgages for NatWest and RBS retail customers • Developing the leadership team and governance structure controlling the development and understanding of the customer experience and our people proposition – delivering to budget, regulatory and operational risk• Embedding Lean disciplines and culture through personal application of developed Lean Management System – balancing efficiency opportunities with the need for operational effectiveness• Managing a multiple and complex change project portfolio, coordinating that change into the business in a way that improves the customer experience while delivering to stretching targets and milestones• Developing effective two way relationships with key stakeholders across the Group to enable specific and collective targets and objectives to be delivered and that improves team collaboration and information flows• Engender a culture of continuous improvement where the whole team feels empowered to bring their innovations and ideas to the table for the benefit of our people, our customers and our business• UK relationship lead with India based operational & support teams connected to Retail Banking Operations Show less

Responsible for establishing and leading a new business division within the Group delivering day to day banking needs to NatWest and Royal Bank Retail customers.• Developed a purpose, vision and operational goals for a new business and delivered to all annual targets• Establishing a new leadership team and governance structure that effectively controlled the business• Established customer and people propositions with minimum expectations and improved from baseline• Embedded Lean… Show more Responsible for establishing and leading a new business division within the Group delivering day to day banking needs to NatWest and Royal Bank Retail customers.• Developed a purpose, vision and operational goals for a new business and delivered to all annual targets• Establishing a new leadership team and governance structure that effectively controlled the business• Established customer and people propositions with minimum expectations and improved from baseline• Embedded Lean disciplines and culture, managing a multiple change project portfolio to stretching targets• Developed working two way relationships with key stakeholders in the Retail and Commercial Banks • Engendered a continuous improvement culture across the team that introduced many new innovations• Established strong relationships with the operational teams based in India and an improve interaction model Show less

Lead responsibility for designing and delivering the Group’s Retail Collections operational response to the economic downturn across 4 Centres with over 1,000 people across the UK supporting the RBS and NatWest Brands with early debt management for current accounts, loans and mortgages.• Delivered strong operational performance while rapidly growing the team to manage volume increase• Senior project oversight and successful operational implementation for new debt management system•… Show more Lead responsibility for designing and delivering the Group’s Retail Collections operational response to the economic downturn across 4 Centres with over 1,000 people across the UK supporting the RBS and NatWest Brands with early debt management for current accounts, loans and mortgages.• Delivered strong operational performance while rapidly growing the team to manage volume increase• Senior project oversight and successful operational implementation for new debt management system• Established an investment programme implementing a range of initiatives to further reduce impairments • Sponsored the development and implementation of improved contact strategies, product offerings (pricing and features), market segmentation, automation (channel options) and operational service improvements• Introduced a wide range of process change initiatives in response to developing regulatory environment• Lead sponsor for implementing a Lean methodology and culture to the operations covering Customer, Process efficiency and flow, Mindsets and behaviours, Performance Management and Organisation and skill Show less

Leading a diverse support and development team with a wide rage of responsibilities based within operational units in various locations across the uk.

Operational Centre Management responsibility for combining two separate units to a single operational centre supporting two currenies and two legal jurisdictions. Successfully migrating to parent technology platform. Leading a small specialist business development team responsible for the wider operational business on the Island of Ireland