Alex He Email & Phone Number

Responsible for assessing residential mortgage applications across Westpac Group (Westpac, BoM, St George, & BankSA) in the Broker Unit.

Melbourne, Australia

• Responsible for assessing residential mortgage applications across Westpac Group (Westpac, BoM, St George, & BankSA), balancing fulfillment of both personal KPIs and business SLAs.
• Ensured body of work remained compliant with banking regulations and brand policies, maintaining a quality score of 95+% while exceeding productivity targets.
• Liaised with first party lending managers to determine loan requirements, completing verification processes in conjunction with brand… Show more
• Liaised with first party lending managers to determine loan requirements, completing verification processes in conjunction with brand policies.
• Displayed a strong ability to understand and adapt quickly to different customer scenarios and application types – assessing applications that involve typical PAYG income to less common Fast Track Self Employed income.
• Successfully led and delivered projects to streamline assessment processes and unify information channels across the First Party department. Show less

• Entrusted to oversee training for new hires as a Subject Matter Expert.
• Delivered personalised on-the-job coaching to new hires and took on Quality Analyst duties.
• Created training material and hosted topic workshops.
• Presented business updates to the department, ensuring conformity across the business unit.

Melbourne, Australia

• Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand, Philippines and the United States. Over the years Converga has developed innovative.
• Contracted to 10 distinct fast-paced work environments including; Coles Store Support Centre, RMIT University, IBM, ANZ and KPMG.
• Adapted to the individual needs and core business activity of each… Show more Converga is a leading provider of Business Process Outsourcing (BPO) solutions to clients, with offices in Australia, New Zealand.
• Adapted to the individual needs and core business activity of each client, ensuring seamless operations and client satisfaction.
• Developed strong working relationships with clients, conducting regular meetings to assess requirements, address concerns, and provide solutions.
• Day-to-day responsibilities included administrative duties, mailroom functions, and company assets & database maintenance. Show less

Melbourne, Australia

AIESEC is the largest youth-run non-for-profit organisation that aims to provide youth with opportunities to cultivate leadership skills through international exchange experiences. Currently, AIESEC operates in over 125 countries across the world.My focus at AIESEC was to build business relationships with CSR (Corporate Social Responsibility) driven.

• Ensured historical business records were in accordance with company data policies.
• Assisted in the preparation of financial reports, analysing account information in Excel and verifying saidinformation by comparing against source documents.
• Proactively identified areas of opportunity to stakeholders, raising awareness to potential issues and supporting the business in improving its data handling processes.

Diploma Of Information Technology, Computer Science

Highlighted Coursework: Data Science (SIT112), Data and Information Management (SIT103), Computer Systems (SIT111), Programming (SIT102).

Bachelor Of Commerce - Bcom, Accounting And Finance

Activities and Societies: • ASEAN Monash First-Year Representative (2017) • ASEAN Monash General Committee Member (2018) • AIESEC Global.

Vce Certificate (Baccalaureate)

• Mentored new Year 7 students as a Volunteer Peer Support leader. (2013) • Educated students of Glendal Primary School about 'asylum.