Assisted installers in identifying issues and explained solutions to restore service and functionality. Used ticketing systems to manage and process support actions and requests. Configured end-user networks for stable connection to Bosch RSC+ Remote Home Alarm App through Static IP Assignment, Port Forwarding & IPV6 enabling & addressing. Advised changes in customer network topology in regard to certain sites for further stable connection… Show more Assisted installers in identifying issues and explained solutions to restore service and functionality. Used ticketing systems to manage and process support actions and requests. Configured end-user networks for stable connection to Bosch RSC+ Remote Home Alarm App through Static IP Assignment, Port Forwarding & IPV6 enabling & addressing. Advised changes in customer network topology in regard to certain sites for further stable connection. Provided Access Control mapping to assist in reinforcing physical security for customer sites. Translated complex technical issues into digestible language for non-technical end users. Promoted efficiency among various departments with resolution of niche technical issues. Managed relations with distributor partners and exported backorder reports using SAP ERP. Configured and tested new software and hardware to be implemented. Show less