• Develop and implement a business continuity and resilience plan for the company, ensuring critical operations and vulnerabilities are identified and response plans are in place.• Coordinate and manage the response to disruptions or disasters, activating the business continuity plan.• Conduct regular risk assessments and evaluate the company's vulnerabilities and resilience.• Lead training and exercises to ensure familiarity with the business continuity plan and roles in the event of a disruption.• Monitor industry best practices and trends, incorporating them into the company's plan.• Collaborate with external organisations/partners to align business continuity plans & requirements; and to jointly plan and conduct crisis & resilience exercises.• Report regularly to senior management on the status of the business continuity and resilience plan.• Drive the compliance and implementation of ISO22301 in SMRT.

• Responsible for the operations of 59 NSEW Line stations, making sound decisions to resolve incidents or ad-hoc occurrences affecting customer services.• Ensure safety and security procedures are adhered to, oversee transit security guards, and ensure the safety of passengers, employees, contractors and the public.• Involved in setting customer service standards, conducting investigations on feedback and providing counselling to staff with service lapses.• Lead, manage, and motivate station staff, ensuring understanding and execution of procedures and maintaining good conduct and discipline.• Ensure competence of station staff through training, drills and exercises.

• Ensure alignment with Trains strategies and formulate Work Plan to achieve the deliverables and working with various units for tactical deployment• Ensure strict adherence to budget allocation and expenditure timeline• Support management decision making through timely reports, KPI tracking and data analysis• Work with Trains HQ and external agencies (e.g. LTA, MOT, etc) on timely reports / requests submissions as well as applications for system enhancements• Coordinate annual risk profile update, ERM• Maintain good governance of the Line’s Assets and ensure relevant support for front line ops, logistics• Collation of reports (e.g. Covid-19 reports) and timely submission of administrative documentations to facilitate payment• Drive continuous improvement initiatives / projects through the Kaizen framework.• Provide a one-stop solution through the business-partnership model from the Frontline Operations Logistics

- Devise, establish and implement the proposed security and safety solutions for the clients’ venues and events, taking into consideration of the evolving safety measures due to the current COVID-19 situation- Review and identify gaps in security operations and implement new initiatives to tighten the gaps- Oversee day-to-day ground deployment and operations to ensure smooth implementation- Evaluate and manage the security manpower aspect for various venues and events, including recruitment- Conduct investigations on security breaches and other ground incidents and propose mitigation measures- Major events/venues managed include; Crematoriums during Qing Ming Festival, Community Isolation Facility@Singapore Expo, Government Quarantine Sites, various large Shopping Malls

Experienced and adept in operational planning, complex operations, training, intelligence and security in defence industry. Highly motivated, enjoy challenges, driven and constantly strive for excellence. Have deep appreciation of large and public organisations and government agencies over 24 years in the Army.In my various Intelligence & security appointments, I have demonstrated superior detailed planning, monitoring and analytical skills during two-sided military exercises; and formulation of Security, Protection, Contingency and Incidence Management Plans at various camps.Pragmatic, result orientated, management & interpersonal skills and strong leader with ability to bring team together to complete big projects such as Army Half-Marathon and National Day Parades. Amongst my notable achievements, I was in charge of Singapore Golden Jubilee Celebration as Head Organising Secretariat for National Day Parade 2015. In that capacity, my team and I engaged external stakeholders to work together to achieve the biggest celebration in Singapore history.

• Enhanced and strengthened bilateral military relationship• Worked closely with U.S. Marine Corps to enhance military collaborations in training, capability developments and information sharing

• Led team to analyse threats scenarios and formulate threats assessments• Developed and maintained intelligence and security policies and plans• Trained and coached teams on intelligence and security operations

• Successfully planned and executed the Golden Jubilee Celebrations for Singapore• Successfully led the Organising Secretariat team to meet and achieve goals• Collaborated and worked with external stakeholders to achieve common objectives

• Served as Commanding Officer and responsible for the unit operational readiness• Successfully led unit to attain Best NS unit and Best NS IPPT result for Formation and enhanced NSmen commitment to defence• Provided leadership and support to Battalion Command team and Company Commanders in achieving their goals

• Managed the development of doctrine and future plans on Civil-Military Relations (CMR) operations• Conducted lessons and training on CMR topics

• Successfully managed and organised SAFRA Singapore Bay Run and Army Half Marathon 2010 as the organising secretariat• Refreshed the running routes and introduced new initiatives for the event to be closely linked with developments of Marina Bay area• Organised, planned and managed show segment performance in National Day Parade 2012• Led team to analyse threats scenarios and formulate threats assessments