Alex Howard Email and Phone Number
Alex Howard work email
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Alex Howard personal email
Drawing on over 16 years of experience in customer service, client relations, and sales, I have developed a versatile skill set across industries including fintech, hospitality, and retail. My career has evolved from managing retail stores and serving high-end clients in luxury settings to specializing in fintech, where I developed my expertise in identifying inefficiencies in the customer experience. This experience led me to work on product launches and improvements, collaborating closely with product teams.Recently, I earned a Product Management Certificate from York University, further enhancing my background in customer service. I am eager to leverage this blend of experience to deliver exceptional customer experiences and drive product innovation. My comprehensive skills in customer experience and product management position me as a valuable asset ready to contribute to any company's growth and success.
Procurify
View- Website:
- procurify.com
- Employees:
- 158
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Technical Customer Support AdvocateProcurifyMississauga, On, Ca
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Onboarding SpecialistBench Accounting May 2023 - PresentLeveraged multiple communication channels (email, phone, chat, video calls) to enhance the onboarding experience, shortening onboarding time and improving efficiency.Oversaw a portfolio of 40+ clients, maintaining continuous communication and resolving queries within 24 hours, achieving a 90% client satisfaction rate.Facilitated the collection and validation of key documents, ensuring compliance and accuracy, and reducing processing errors and client wait times by 10%.Partnered with internal teams to develop and implement solutions for complex client issues, decreasing churn by 7%.Led a team in collaboration with the product team to identify and resolve issues with an internal tool, enhancing client satisfaction. -
Customer SupportShakepay Dec 2021 - Dec 2022Served as the primary contact for Shakepay customers, providing timely and effective support for a range of inquiries, with a first-contact resolution rate of 65%.Diagnosed and resolved customer issues, from onboarding problems to complex blockchain challenges, leading to a customer satisfaction score of 90%.Directed money service operations, including KYC verification, fund transfers, fraud detection, credit card investigations, and account security, reducing fraudulent activity by 14% and ensuring compliance.Collaborated with product and design teams to address user pain points, optimize the user interface, and enhance customer satisfaction and retention. -
InternNoble Street Studios Jun 2020 - Jun 2021Toronto, Ontario, CanadaWelcomed clients upon arrival, establishing a professional and friendly atmosphere.Coordinated the preparation and arrangement of client equipment for recording sessions, ensuring optimal setup for each project.Guaranteed all client needs were fulfilled, adhering to Noble Street Studio’s exceptional standards of service.Supported clients with additional requests, providing timely and efficient solutions to enhance their experience. -
ConciergeFour Seasons Hotels And Resorts Nov 2017 - Aug 2018Toronto, Ontario, CanadaWelcomed residents upon their arrival, ensuring a warm and hospitable environment.Addressed resident inquiries via email and phone promptly, delivering exceptional customer service.Facilitated dinner and entertainment reservations, transportation arrangements, valet requests, and additional resident needs with efficiency and attention to detail.Oversaw the management and timely delivery of resident mail, ensuring daily accuracy and satisfaction. -
Ski Boot FitterWhistler Blackcomb Feb 2016 - Mar 2017Salomon Store -
Assistant Manager & Logistics ManagerSkiis & Biikes Sep 2013 - Feb 2016Whistler, CanadaCoordinated staff schedules to ensure full coverage and consistent performance, while accommodating time-off requests and managing training on new products or processes.Addressed and resolved complaints from customers and staff, managing issues to maintain high standards of service and enhance satisfaction.Forecasted sales targets and managed inventory, developing merchandising strategies to optimize stock availability and boost sales.Oversaw product receipt and placement, facilitated warranty claims, and streamlined store operations for increased efficiency.Managed store budgets and expenditures, motivating and leading the team to achieve performance goals and foster a positive work environment.Ensured staff greeted customers and offered assistance, contributing to a high-quality shopping experience and assisting with sales as needed.
Alex Howard Education Details
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Product Management -
General Arts & Science
Frequently Asked Questions about Alex Howard
What company does Alex Howard work for?
Alex Howard works for Procurify
What is Alex Howard's role at the current company?
Alex Howard's current role is Technical Customer Support Advocate.
What is Alex Howard's email address?
Alex Howard's email address is al****@****epay.co
What schools did Alex Howard attend?
Alex Howard attended York University, Fanshawe, Humber College.
Who are Alex Howard's colleagues?
Alex Howard's colleagues are Stephanie Fung, Vuk B., Warren Groom, Vanessa D., Amy Séguin, Scott Barkman, Bella Zevolun.
Not the Alex Howard you were looking for?
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Alexandra Howard
Helping You Come Alive & Thrive With Vitality, Resilience & Connection | Aliveness Alchemist | Transformation Coach | Mindfulness Leadership | Social Impact Leader | SpeakerGreater Ottawa Metropolitan Area1gmail.com2 +190551XXXXX
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5gmail.com, gmail.com, me.com, me.com, therichmond.ca3 +141680XXXXX
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