Alex Howell

Alex Howell Email and Phone Number

Learning and Development at Wells Fargo @ Wells Fargo
san francisco, california, united states
Alex Howell's Location
West Des Moines, Iowa, United States, United States
Alex Howell's Contact Details

Alex Howell personal email

n/a
About Alex Howell

I am seeking a position where a strong background in Administrative Operations, Quality Control, Staff Training and Supervision and Process / Productivity Improvement would be of value. As you will note, I have held positions of responsibility that have provided me with significant experience in these areas. I have utilized my expertise to significantly increase productivity, build effective teams, consistently meet and exceed goals, and contribute to the efficiency and profitability of daily operations. To further augment my qualifications, I received a Bachelor's Degree from Oklahoma State University and have attended numerous professional development programs and seminars. I would now like to apply these skills and continue my career in a new direction with a company such as yours. I am confident that my qualifications, coupled with my high energy level and personal abilities, will allow me to positively contribute to your organization and become an asset to your management team.*Recruiting, hiring, supervising and evaluating personnel; motivating staff to facilitate team performance. *Coordinating seminars and training programs in accordance with organizational policies and quality standards; conducting informative presentations to diverse audiences. *Significant experience in all aspects of office management, including budget planning and administration, strategic planning, quality control, project management, and customer service.*Establishing, implementing and enhancing administrative systems and operational policies and procedures to achieve maximum efficiency, productivity and profitability.*Developing and maintaining positive relations with internal and external customers, and personnel at all levels of the organizational structure.*Devising and implementing process and productivity improvements that result in more effective utilization of staff, facilities and resources; consistently achieving/exceeding goals and objectives.Specialties: accounting, administration, assets recovery, budgeting, business process, call center, consulting, customer satisfaction, customer service, delivery, directing, equities, hiring, legal, management, marketing, materials management, microsoft office, networking, organizational skills, personnel, policy analysis, processors, profit, quality, recruiting, reports, research, retail, seminars, supervisory skills, teamwork, training programs, vision, writing,

Alex Howell's Current Company Details
Wells Fargo

Wells Fargo

View
Learning and Development at Wells Fargo
san francisco, california, united states
Website:
wellsfargo.com
Employees:
246787
Alex Howell Work Experience Details
  • Wells Fargo
    Learning And Development
    Wells Fargo Oct 2009 - Present
  • Wachovia
    Learning Generalist - Vice President
    Wachovia May 2007 - Present
    Responsible for identifying and clarifying training needs, recommending learning solutions and evaluation strategies, partnering in the design of program materials, and facilitating live and virtual learning programs. Serves as a training liaison to assigned field division. Supports Retail and Wholesale Mortgage learning deployment needs. Supports ongoing delivery related to the Mortgage Consultant and Mortgage Consultants in Branch new hire academies.
  • Wachovia
    Vp Learning Generalist
    Wachovia Aug 2005 - Oct 2009
  • Wachovia
    Mortgage Banking Leader - Vice President
    Wachovia Aug 2006 - May 2007
    Responsible for planning, directing and managing lending service operations, including residential mortgage and home equity lending. Involved in servicing an internal source of business, as well as developing and growing an external retail business. Position entails monitoring lending activities to ensure compliance with established policies, procedures, and legal requirements; analyzing and evaluating the effectiveness of lending services; supervising and evaluating the performance of loan officers, loan counselors and third-party processors; ensuring the professional delivery of all lending services; and maintaining good working relationships with Business Partners and origination sources. Accomplishments:* Hired to open new stand-alone branch office, including recruiting, hiring, training and motivating personnel. Instrumental in ensuring that lending activities result in the highest levels of customer satisfaction, maximum volume, and appropriate profit.
  • Gateway Mortgage Group Llc
    Branch Manager - Owner
    Gateway Mortgage Group Llc Jun 2002 - Aug 2006
    Accountable for planning the branch's operation and growth plan while identifying potential problems and operating in a proactive manner to prevent issues from arising. Responsibilities included preparing and managing an operating budget including all basic accounting; directing branch operations; supervising a staff of managers/supervisors; completing all required records, logs, etc. in order to submit operating summaries; and ensuring compliance with operating methods and procedures, administrative rules and guidelines, applicable labor laws and other laws that governed the business. Also responsible for building teamwork and morale while adhering to local and corporate goals, policies, and procedures. Ensured that all levels of employees met customer service goals and maintained customer contact on a regular basis.
  • Sprint Pcs
    Educational Consultant Ii
    Sprint Pcs Nov 1999 - May 2002
    Responsible for delivering learning curriculum and programs to front line and new hire employees to support business imperatives and enhance performance in a call center. Contributed to the company vision of being recognized as the industry leader in customer service through quality, commitment, courtesy, and teamwork. Involved in facilitating learning to develop participants' competencies and help learners meet specified performance expectations. Supervised 18 employees during training by tracking attendance and documenting performance and development needs. Also administered learning schedules and calendar, maintained participant records, and evaluated learning through post-training surveys. Note: Position was eliminated due to company reorganization.
  • Amedisys
    Director Of Relations
    Amedisys Nov 1998 - Aug 1999
    Provider Relations Following the acquisition of Columbia/HCA, continued to perform similar duties with the added responsibility of facilitating the transition process during the organizational buy-out. Position entailed re-training personnel in new business processes and technical software, in addition to supervising 12 off-site employees to ensure compliance with regulations and assist in the growth/marketing of new business. Note: Position was eliminated when company closed all offices in the state.Accomplishments:* As agency liaison and subject matter expert, retained 90% of all accounts during the transition.* Played a key role in the accreditation process of agency for regulatory oversight.
  • Columbia / Hca
    Director Of Provider Relations
    Columbia / Hca Oct 1996 - Nov 1998
    Responsible for education, performance reporting, provider updates and network development of both internal and external customers. Served as a resource for routine information and as coordinator/liaison for researching provider questions and communicating findings to providers. Developed professional, effective relationships within hospitals, physician offices, and ancillary providers, as well as with contracted health plans, utilization management, and member services departments, continually updating providers of operating policies and procedures for Health Plans through written materials and media.

Alex Howell Skills

Customer Service Budgets Customer Satisfaction Management Microsoft Office Marketing Equities Retail Networking Call Center Consulting Profit Teamwork Research Business Process

Alex Howell Education Details

Frequently Asked Questions about Alex Howell

What company does Alex Howell work for?

Alex Howell works for Wells Fargo

What is Alex Howell's role at the current company?

Alex Howell's current role is Learning and Development at Wells Fargo.

What is Alex Howell's email address?

Alex Howell's email address is al****@****via.com

What schools did Alex Howell attend?

Alex Howell attended Oklahoma State University, Oklahoma State University.

What skills is Alex Howell known for?

Alex Howell has skills like Customer Service, Budgets, Customer Satisfaction, Management, Microsoft Office, Marketing, Equities, Retail, Networking, Call Center, Consulting, Profit.

Who are Alex Howell's colleagues?

Alex Howell's colleagues are Leah Seurer, Crcm, Marla Wiebolt, Saima Ismail, Tim Brewer, Karri Rocha-Johnson, Jason Bonifazi, Kim Crane.

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