• Drive an on-going initiative to redesign the company’s e-service offerings to improve the post-purchase customer journey, decrease internal manual transactions, and provide solutions built on a RESTful API architecture to allow for easy integration with third-party collaborators.• Created an analytics platform combining data from customer feedback surveys, operational transactions, and customer revenue that mapped it to future e-service features and functionality to facilitate the discovery and prioritization process.• Develop data-driven qualitative and quantitative KPIs for business analysts and project managers.• Liaise with executive management and other business stakeholders to uncover and prioritize business needs, then translate them into user stories and functional requirements.• Operate in an agile team environment to ensure success of the project by supporting ownership of deliverables and performing testing, business support, training, and project management when needed.• Document, test, design, and provide technical support for RESTful APIs.• Led project to purge PII across enterprise systems to ensure compliance with international data protection laws.

• Reviewed the SIOs current processes and provide recommendations to ensure compliance, improve operational efficiency, and instill best practices in the team to maximize data quality.• Developed and presented training content for knowledge transfer related to SIO business processes and procedures.

• Oversaw 10 FTEs responsible for the abstraction, management, and exchange of clinical data for a division of the National Institutes of Health.• Served as the main point of contact for government client.• Devised performance metrics to measure quantity/quality of the clinical information office’s work.• Helped write multiple winning contract proposals that led to over $40 million in annual funding for the company.• Led the transition of a large Clinical Trials Management System to another contractor and provided data dumps utilizing SQL and SAS.• Worked with data analytics and IT to define and develop multiple custom reporting solutions using SAS, SQL, and Spotfire.

• Served as a liaison between IT and the Health divisions, conducting detailed business, data, and system analysis.• Elicited, documented, and managed system requirements from inception to rollout applying the Rational Unified Process’s iterative software development lifecycle (SDLC).• Designed UI/UX mockups and wireframes, process flows, and other visual guides to aid in requirements development.• Led a company-wide initiative to make IT operations more transparent to clients by redesigning artifact management and approval processes; revising IT Change Management SOPs; designing a corporate seminar on the SDLC.

• Abstracted and managed study data for over 1,500 clinical trials.• Developed custom reports (using SQL and SAS) to present the client with overviews of their clinical trials portfolio.• Served as SharePoint administrator, designing lists, libraries, and workflows to support task management and facilitate performance metric reporting.• Served as the business system owner, working with IT Operations to suggest system improvements, review system requirements and test scripts, and participate in software validation activities.• Wrote the user documentation and contract-specific procedures used by the clinical information office.

• Designed and presented lesson plans to teach basic life skills (including self-advocacy, job skills, healthy living, and basic education) to adults with developmental disabilities.• Lead discussion-based lessons centered on real world situations to promote a deeper understanding of class concepts and to encourage healthy social interaction.• Managed extensive records on 50+ students, including daily attendance records, goal plans for individuals and their corresponding end-of-year outcomes, various testing materials and outcomes, and other state-required paperwork.

• Assisted photographer on photo shoots in set lighting and set construction/design.

• Helped authors to see projects from drafts to finished manuscripts by proofreading, editing for style and content, creating indexes, and compiling bibliographies.• Wrote and edited numerous promotional materials, including artist statements and bios, web copy for web design firms, press releases, and professional correspondences.