Alex Hunter Email & Phone Number

Responsibilities: • Providing excellent front line customer service via phone, email and live webchats. • Take orders from customers, manage queries and resolve issues or complaints. • Ensure records are up to date following any customer contact. • Work to set key performance targets. • Assist in escalation calls and forward to relevant departments where required. • Supervising shifts to cover manager’s holiday or absence.

Nottingham, United Kingdom

Responsibilities:Interface with the customer to assess service needsInspect, repair, and service customers' bicyclesAssist in generating bike and accessory salesComplete accurate work order paperwork and prioritize work orders in an expedient mannerServe as a knowledgeable resource to customersDemonstrate a professional standard of customer serviceRemain current on industry products and trends, and demonstrate knowledge of productsCommunicate with store management to achieve a seamless customer experience and maximize profitabilityRestock inventory as per business requirementsAssist in day-to-day operations of the shop

Nottingham, United Kingdom

Responsibilities:Use of effective persuasion skills/objection handling toensure verbal referencing targets are achieved.Ensure that references are completed in writing withinset deadlines.Contacting Referees and applicants to verifyapplication details.Taking inbound calls from applicants and referee’s toupdate applications.Liaising with clients regarding candidate verification applications that have been submitted.

Milton Keynes, United Kingdom

Responsibilities:Answering inbound telephone calls from customers: this can be a variety of order taking, catalogue requests, answering queries and problem solving.Making outbound follow-up calls when necessary.Answering queries relating to our web-site.Responding to customer emails and Live Web Chats.Data entry: this can be fax or post order entry.Responding to any Customer Service issues arising from Data Entry.Use selling techniques to increase sales.Deal with customer complaints or returns.

Milton Keynes, United Kingdom

Responsibilities:Using a variety of software packages, such as Microsoft Word, Outlook, Powerpoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databasesDevising and maintaining office systemsUsing content management systems to maintain and update websites and internal databasesLiaising with staff in other departments and with external contactsOrdering and maintaining stationery and equipmentSorting and distributing incoming post and organising and sending outgoing postOrganising and storing paperwork, documents and computer-based information

Milton Keynes, United Kingdom

Responsibilities:To support and uphold relevant business policies and procedures. To handle all types of customer correspondence (Predominantly direct customer contact) relating to fraud or security checks, inclusive of complaints, and to cover the customer service wider team with similar tasks when necessary.To provide service excellence in line with the companies' Brand Values. To highlight and communicate trends in any identified fraudulent transactions or customer accounts displaying suspected fraudulent activity.

Milton Keynes, United Kingdom

Responsibilities:Monitoring all Santander group servers and mainframes for any faults, hardware or software related.Correcting faults within my level of technical ability or forwarding to appropriate contractor if required.Maintaining backups of essential systems.Performing updates of various systems including ATM's and branch Point of Sale nationwide.

Milton Keynes, United Kingdom

Responsibilities:Providing a high quality call handling response to all calls as laid down in national guidance.Inputting accurate confidential data into the computerised system.Assessing patient priority and forwarding to their GP or Accident and Emergency department if required.Liaising with Emergency services if required.

Milton Keynes, United Kingdom

Responsibilities:Providing a high quality response to customer complaints and queries.Liaising with several other departments and branch managers to resolve complaints where possible.Reporting high level complaints to complaints managers.Ensuring customer details are up to date, and that all security procedures are being followed.Completing administrative tasks (Setting up/canceling Direct Debits, resetting PINs, sending out new/replacement cards etc.)

Milton Keynes, United Kingdom

Responsibilities: To provide 1st line support to existing customer base .Diagnosing and fixing client issues, providing all the necessary follow up work until the problem is resolved and a solution found. Ensure the technical database is always up to date, this is to reflect current system setup details. Pro active approach to support duties, for example: ensuring that customers backup routines are running and that all essential items are being backed up.

Milton Keynes, United Kingdom

Responsibilities:Providing a high quality call handling response to all calls as laid down in national guidance.Inputting accurate confidential data into the computerised system.Using appropriate resources to ensure the service is accessible to all callers including Texbox for deaf and hearing-impaired callers and conference calls using interpreters for callers who do not speak English.To participate in coaching and induction of trainee call handlers as well as call handler peer review. To undertake archiving and administrative duties as directed.To contribute to the maintenance and development of the system by reporting problems and areas for system improvement. Liaising with hospital staff, patients and the general public.

Milton Keynes, United Kingdom

Responsibilities: Collection and organisation of customers' purchases.Setting up back-orders and checking stock using company software.Resolving customer queries and complaints.Collecting and distributing stock from the warehouse and throughout the store.General cleaning.

Milton Keynes, United Kingdom

Responsibilities:General CleaningOperating a till.Preparation of food.Restocking and accepting deliveries of fresh stock.

Intermediate Level Apprenticeship, Customer Service In The Business Skills Sector

Education record

Activities and Societies: GCSE Maths: B GCSE Science (Double): B/B GCSE French: B GCSE English Language: C GCSE English Literature: C GCSE.