- Design, implementation of network solutions for 300+ JTI offices and factories which are equipped with 700+ routers and switches (Cisco), next-generation firewalls (FortiGate), 55'000 LAN ports, 1'900 Access Points.- L3 technical support and leadership for operational matters (participation in Incident management in case of complex and business critical issues).- Cross-functional collaboration with other IT teams (IT Security, DC Architecture, DC Operations, Market and Factory IT) to integrate network solutions seamlessly avoiding business impact.- Deep involvement in Change and Project management, timely assessment and recommended solution provision, validation and approval of technical changes.- Management of OT networks (factory, warehouse etc.) and maintaining secure communication channels for 3rd party vendors. (VPN)Projects:Manufacturing Operations Management (MOM) global rolloutMOM allows to manage production systems in all areas and all production stages to improve quality, flexibility and production performance.From networking standpoint, it is about creation of a new LAN/WLAN infrastructure for 6 factories in EU, 2 factories in MENEAT and 1 plant in Asia.BigIP F5 related projectsSupport diverse business initiatives by making on-premise resources accessible on the internet.Used modules: LTM, ASM, APM.CloudIASpearheaded the migration of on-prem servers to cloud services (Azure). Conducted network assessments for each location/site before migration. Engaged in post-implementation support activities to ensure a smooth transition.QIMSSeamless migration of QIMS Controllers to isolated network segment on each factory around the globe.

- SME for Network: served as the primary point of contact for networkrelated incidents, requests and changes.- Newcomers mentoring/supervising.- Accountable for management of AAA services (AD, O365, MS Exchange, Intune, MobileIron, RSA, Boomgar, Genesys, Anywhere365, etc.)- Hardware and Software Troubleshooting.- Equipment Audit of corporate IT assets.- Effective communication with Expert Global Teams to facilitate swift resolution and local projects.- Incident commander for high priority cases.

As a First Level IT Support Specialist at JTI, the primary responsibility is to provide IT assistance for JTI employees worldwide, including VPs and EXCOM members. This role involves a diverse range of tasks aimed at ensuring seamless IT operations across the organization worldwide.