Alex Juncosa Email & Phone Number

Part of a small and efficient team in charge of a 350+ person infrastructure. With minimal downtime and efficient turnaround time, we focus on all types of technical problems and requirements. These include Azure services, Entra ID, Microsoft products including SharePoint, Teams, access control management, software and hardware problem-solving, among many other specific responsibilities, all in a fast-paced hybrid environment.

Part of a a highly-effective and efficient team responsible for innovating, managing, maintaining, and securing cloud-based projects and helping provide multi-cloud architecture ideas/services with proper restraints and information aligned for all parties. This includes but is not limited to disaster recovery, data transfer and integrity, product support, hybrid solutions, and short-term/long-term application solutions.

Reston, Virginia

Part of a team that is responsible for multiple overlapping projects including but not limited to: network security and protection, internal software/hardware support, internal network infrastructure support, software/hardware setup and migration, on-prem/cloud services support and migration, innovating and maintaining efficient methods for numerous simultaneous projects

Mclean, Virginia

• Providing Cloud-related solutions for customers pertaining to highly detailed specific needs and requirements while maintaining data assurance, data integrity, product efficiency, and limiting potential downtime• Providing on-site and off-site professional demonstrations about cloud infrastructure, security and compliance to C-level clients, small and large businesses, and in store consumers.• Teaching coworkers and customers on how to understand, use, maneuver, and manage the tools needed for cloud deployment and infrastructure to ensure customer satisfaction, customer/team efficiency, and a well-rounded knowledge base for future deployments leading to surpassing metrics and expectations for said team

Mclean, Virginia

• Provided technical support of Windows devices including but not limited to computers, tablets, phones, and virtual/augmented reality systems• Maintained and exceeded expectation in maintaining a well-rounded work balance of thorough technical support, producing quality and large quantity product sales, and aiding the team in any difficult projects/appointments as needed • Aided in creating more efficient forms of customer service, employee readiness, and technical support via aiding in piloting program initiatives within the store thorough manager advice and approval • Became one of the go-to mentors/teachers for product knowledge, technical appointments, and out-of-the-box solutions to achieve success with maximum customer satisfaction, while also teaching customers and coworkers via one-on-one sessions, workshops, and community events• Provided support for pilot initiatives such as Cloud Technical Expert while self-teaching to become a trustworthy source of information

Mclean, Virginia

• Provided product information and customer support via telephone, in person, and remotely• Became a top seller within my peers to help reach quarterly and yearly metrics set by management• Aided Visuals Lead with detail management, planogram projects, product knowledge distribution, customer facing signage, and inventory control• Explained and used extensively Microsoft office including Access, Sway, PowerBI, Excel, Outlook daily to complete projects and demonstrations .

Master Of Business Administration - Mba

Bachelor'S Degree, Cyber Security

Bachelor'S Degree, Engineering Science And Mechanics