Alex Jurcovan Email & Phone Number

London, Gb

London, Gb

London, United Kingdom

The ORBIT Program is a Gartner project meant to upskill talented individuals coming from different lower-tier IT functions from within and introduce them to a learning path for Cloud Engineering, Observability, CI/CD among others.The program features both theoretical learning (courses, obtaining certifications, etc.) as well as actual work within different departments, taking on active current projects and delivering solutions, collaborating with the other engineers in order to see current tasks to completion, participating in sprints, etc.- IaC (Infrastructure as Code) through Terraform- Use CI/CD pipelines for deployments (Jenkins)- Follow company standards for using code modules, tagging, etc.- Documentation- Code best practices- Agile sprints

London, England, United Kingdom

Second level support to identify and solve technical issues escalated by the Help Desk to meet Gartner standards and SLA's for all Gartner Associates (in local and regional Gartner offices or working remotely). Provide technical expertise on projects, site visits and Gartner Events support.Main responsibilities:- Escalated (level 2) technical support: Provides technical hardware troubleshooting & diagnosis, software troubleshooting/installation, and information gathering to provide business solutions to keep Gartner Associates and infrastructure operational 24x7.- Remote office visits (when required): Evaluates and provides onsite support in remote office locations including resolving technical issues and building rapport with associates.- Asset Management: Accurately manages all asset life cycles to allow for the most efficient deployment of assets throughout the company.- Events & Symposiums: To ensure Gartner delivers world class events to our clients, liaise with ITIO Event Manager and Events staff to provide technology services and support to associates and clients including making on the spot decisions requiring discretion and judgment which impact Gartner’s client satisfaction.- Projects: Work on additional project work when required.- Active Management of Service Request, Incident, and Activities: Responsible for ensuring all associate interactions are accurately documented, assigned, and communicated in order to determine and resolve issues, escalate if necessary, and provide solutions for future problem resolution and process improvement.- Participating in development, implementation, and improvement of support policies, process and best practices- Participating in proactively supporting associates e.g. Support Lounge, training, tech orientations etc.- Instilling and drives customer satisfaction including continuous improvements

London, England, United Kingdom

- answer incoming cases from customers requiring support on our products- create and assign tickets in the CRM system for relevant teams collating information to support investigation and resolution- take a first contact resolution approach, carrying out an initial investigation and resolving queries using available resources- escalate more complex queries to the 2nd Line Support team where appropriate- consistently achieve individual and team targets including Net Promoter Score and quality- prioritise daily workload and take ownership for meeting customer SLA’s- support user acceptance testing- suggest content for knowledge base

Taunton, England, United Kingdom

- create, cancel, manage customers user accounts and mailboxes on their hosted servers and 365 platforms- manage users and mailboxes permissions and access rights (Active Directories)- data transfer, mailbox backups- track users and mailboxes movements, update User lists and Invoice Control Sheet and report to line manager- be in touch with customers for different issues regarding their users or mailboxes setups

Minehead, England, United Kingdom

- coordinating team in order to fulfil everyday tasks in a prioritised manner;- dealing with team related issues, organising brakes, being "the middleman" between team members, engineers and management;- dealing with any complaints from guests towards team or company;- dealing with different problems that occur throughout the day as well as communication between our company and the resort where we have our activity;- making sure guests and machines alike are well attended to;- being responsible for opening and closing venues and arcade site;- having cash signed in, doing refunds, refilling machines with money;- making sure that the company's strict rules and procedures about keys, radios, money declarations, rules of conduit for team, etc. are being followed.

Minehead, England, United Kingdom

- providing the best customer service available and helping out the guests with different problems they encounter when playing the machines;- filling up the machines with different prizes following the company procedures regarding the layout, value and number of prizes which are different for each machine;- following the company strict rules and procedures regarding cash handling, keys handling and customer service as well as Butlins Resort rules and procedures;- servicing the machines;- maintaining cleanliness.

Minehead, England, United Kingdom

- working in different departments at the same time: - accommodation - room cleaning, making up beds, etc. - retail - Bake Away Bakery - customer assistant- working with the cash register- working with food (baking different pasties, preparing trays for cooking etc.)- maintaining cleanliness- obeying company procedures and laws regarding food and health, COSHH,etc.

Constanţa, Romania

- working under direct supervision of the department manager- technical advice and direct selling to the final customer and constant supplying- reception of the merchandise based on entry documents from the Reception Department- inventory management for every product within my department (Chemicals, Paints and Decorating Supplies)- merchandising, labelling, applying price tags, storage and inventory of the merchandise- maintaining cleanliness

Bachelor'S Degree, Administrative Sciences

Business and Administration

Ncfe Level 2 Certificate, Business Administration And Management, General

Ncfe Level 2 Certificate, Essential It Skills

Ncfe Level 2 Certificate, Business Set-Up