Handling Emergency office.Making quotations and bookings.Ticketing and advising clients.Make tour packages.

• Creating reservations, quoting fares and issuing tickets for corporate clients.• Tracking clients refunds.• Disputing of agents ADMS/ACMS• Requesting for Vip service for travel agents clients• Assisting travel agents on reissue errors• EMD issuance and reissue

• Fare quotations, reservations and ticketing to Provide the best applicable fares and generate sales.• To promote direct telephone sales so as to reduce distribution costs and generate sales.• Aid clients with reservation changes, baggage enquirers, and online queries and also provide information such as visa and health requirements.• Advising passengers affected by flight disruptions accordingly.• Making sure that all telephone calls, chats and emails are answered promptly• Ensuring queries are resolved at first contact with the guest. If not, following up by calling or emailing back• Handle customers complaints, flight disruptions and general enquiries

Am a call center agent working in the back office at Kenya Airways.Mostly am involved in issue and re-issue of tickets and EMDs. I also sell auxiliary services through the system (eg, excess baggage, extra seats etc).