Alex Labarbera Email & Phone Number

Ottawa, Ontario, Canada

Oversee the ThingsEngraved.ca website

Ottawa, Ontario, Canada

Promoted to Maitenance

Ottawa, Ontario, Canada

Customizing Items. Metal engraving, Laser engraving, Glass etching, Sublimation, Embroidery, Wood Burning.

* Responsible for keeping the crowd pumped up during games and acting as an ambassador for the team.

Carlingwood Mall

• Responsible for opening and closing the store, setting or recapping daily goals and totals with the staff, and communicating daily results, trends, and plans to Head Office.• Friendly, fashionable, and knowledgeable staff leader, willing to help with all the customer's footwear needs.• Received and shipped daily transfers and stock from Head Office and other store locations as well as customer addresses.• Resolved customer refunds/complaints in a timely and friendly manner, keeping the company's image and reputation in mind as well as customer retention.• Planned and moved inventory in the stockroom, making adjustments for overstock and seasonal style changes.

Ottawa, Canada Area

Responsible for assisting the General Manager and Manager with the complete operation of a Laser Quest Centre. Participated in the training and development of Laser Quest Crew, while providing strong leadership in Customer service and fun.SPECIFIC RESPONSIBILITIES:* Function as a team leader of the Crew, providing motivation and a productive atmosphere to ensure our Crew achieves the company goals while creating a positive entertainment experience* Use “LAST” (Listen, Apologize, Solve & Thank) to provide optimum levels of Customer service and the ability to resolve complaints quickly and to the Customer’s satisfaction* Communicate Centre business issues such as Crew performance (positive and constructive), numbers of players, Customer patterns and Customer comments, etc. to the General Manager and Manager through verbal and written messages* Communicate daily, weekly and monthly goals to the Crew* Accept group bookings by explaining advance deposit policy and schedule bookings at appropriate times* In charge of FUN; creating and encouraging others to create special games for Members and groups or front of house fun activities during their shift* Ensure the Centre is clean at all times as per company standards, including circulating and monitoring the arena and front of house throughout the shift* Ensure all equipment is maintained in good working condition on a regularly scheduled basis and documented in order to operate at maximum capacity, resolving technical problems within fifteen minutes whenever possible* Open and close the Centre in the absence of the General Manager and/or Manager* Assist in “off-hour” events as required* Manage Crew hours through deployment and within Zone guidelines ensuring staff are sent home if business is slow* Reconcile daily revenue to games played, POS float, petty cash, quarter machine and change, all within company standards

Ottawa, Canada Area

* Be an ambassador of FUN and perform Front of House activities involving Customers* Operate computer efficiently to enter code names, type of game, energize and reactivate games as required, co-operating and communicating with Crew members who are marshalling the game* Perform regular maintenance checks and duties during a shift to ensure the Centre is clean and neat at all times* Record data on game sheet (number of players, pack problem, late player, etc.)* Take reservations, recording group bookings accurately and completely* Answer telephones within three to five rings, provide information regarding our offerings in a helpful, friendly manner utilizing suggestive selling techniques* Communicate key objectives of the game to Customers by doing a Briefing in a timely, entertaining manner* Abide by the Company Code of Conduct