I am an assistant manager that has 15 years of experience working in the outdoor learning and development industry. I have a proven track record in excellent customer service. I support my team with empathy, encouragement and praise whenever it is due. I have been promoted numerous times into positions of increased responsibility and am well regarded for my level-headed and positive leadership style. My key achievements include leading successful projects that have directly contributed to customer retention and enhanced the companies standing in the local community.