Alejandro Merced Email & Phone Number

Duluth, Ga, Us

West Palm Beach, Florida, United States

West Palm Beach, Florida Area

Miami/Fort Lauderdale Area

• Cultivate a friendly, enthusiastic, and positive environment for 38 team members across 4 departments and 14,000+ members in one of the busiest clubs in the region• People developer overseeing the employee lifecycle including recruitment, hiring, onboarding, training, performance reviews, development, and terminations• Improve communication, morale, motivation, and productivity by facilitating team building activities including recognition programs• Lead and maintain cross-functional one-on-one and UltiPro LMS training sessions for all staff including policies, systems, SOPs, marketing, promotions, and sales• Operated UltiPro and HotSchedules time and labor management systems respectively to meet member needs and a payroll spend of over $10,000• Review production budget and forecast reports to guarantee compliance, identify revenue gaps, modify sales execution, and plan optimal workflow • Listen and learn from our members by analyzing and following up on Listen360 customer engagement metrics and insights• Ensure an average monthly cleaning and safety inspection score of 90% or above• Operate DataTrak account management and billing system to manage attrition and inventory control, corporate and personal membership sign-ups, deposits and audits, work and purchase orders, fitness orientation scheduling, and account recovery• Verify Silver Sneakers memberships and partner with Group Fitness Coordinators to promote group fitness classes• Execute and coordinate national sales promotions such as Countdown To Change bootcamp to achieve EFT revenue goals• Oversee vendor management and club surveillance

Miami/Fort Lauderdale Area

• Employee of the Month after launching successful grand opening of a brand new club• Recognized as one of the Top 10 Sales Producers company-wide on a monthly basis• Set the club record and sold a quarterly average of $4,000 in personal training packages• Collaborated with local stakeholders for monthly marketing events and activities

Miami/Fort Lauderdale Area

• Cross-sold bank products, operated the ATM, and completed all drive thru procedures

Td Bank, Allston, Ma And West Palm Beach, Fl

• Led the stores’ customer service performance and titled as the Legendary Experience Index Champion for establishing and solidifying customer relationships• Effectively coached the teller line on identifying sales opportunities to achieve both store and individual sales revenue goals• Consistently surpassed individual sales revenue goals that increased by an average of 125% a quarterly basis

Allston, Ma

• Received Guardian Angel Award for identifying and preventing fraudulent activity• Cross-trained in all teller and Customer Service Representative operations• Contributed to the successful implementation customer appreciation events

Hollywood, Fl

• Awarded Employee of the Month for highest sales of all tellers in the state • Handled up to $120,000 in cash in one shift• Responsible for all Western Union operations for up to $10,000

• Managed and coached cross-functional teams• Handled up to $5,000 and consistently maximized weekly sales forecast by 20%

Liberal Arts And Sciences/Liberal Studies

Education record