Alejandro Merced Email & Phone Number

Duluth, GA, US

West Palm Beach, Florida, United States

West Palm Beach, Florida Area

Miami/Fort Lauderdale Area

• Cultivate a friendly, enthusiastic, and positive environment for 38 team members across 4 departments and 14,000+ members in one of the busiest clubs in the region
• People developer overseeing the employee lifecycle including recruitment, hiring, onboarding, training, performance reviews, development, and terminations
• Improve communication, morale, motivation, and productivity by facilitating team building activities including recognition programs
• Lead and maintain cross-functional one-on-one and UltiPro LMS training sessions for all staff including policies, systems, SOPs, marketing, promotions, and sales
• Operated UltiPro and HotSchedules time and labor management systems respectively to meet member needs and a payroll spend of over $10,000
• Review production budget and forecast reports to guarantee compliance, identify revenue gaps, modify sales execution, and plan optimal workflow

Miami/Fort Lauderdale Area

• Employee of the Month after launching successful grand opening of a brand new club
• Recognized as one of the Top 10 Sales Producers company-wide on a monthly basis
• Set the club record and sold a quarterly average of $4,000 in personal training packages
• Collaborated with local stakeholders for monthly marketing events and activities

Miami/Fort Lauderdale Area

• Cross-sold bank products, operated the ATM, and completed all drive thru procedures

TD Bank, Allston, MA And West Palm Beach, FL

• Led the stores’ customer service performance and titled as the Legendary Experience Index Champion for establishing and solidifying customer relationships
• Effectively coached the teller line on identifying sales opportunities to achieve both store and individual sales revenue goals
• Consistently surpassed individual sales revenue goals that increased by an average of 125% a quarterly basis

Allston, MA

• Received Guardian Angel Award for identifying and preventing fraudulent activity
• Cross-trained in all teller and Customer Service Representative operations
• Contributed to the successful implementation customer appreciation events

Hollywood, FL

• Awarded Employee of the Month for highest sales of all tellers in the state
• Handled up to $120,000 in cash in one shift
• Responsible for all Western Union operations for up to $10,000

• Managed and coached cross-functional teams
• Handled up to $5,000 and consistently maximized weekly sales forecast by 20%

Liberal Arts And Sciences/Liberal Studies

Education record