Alex Meyer Email & Phone Number

Minneapolis, Minnesota, United States

• Overcome technician wage gaps by pioneering a tiered pay scale• Supervise and train technicians (7 direct, 6 indirect reports)• Manage daily workflow of 3,000+ repairs per year • Develop and manage service documentation and procedures of 40+ instrument models • Participated in global Zendesk implementation (2019)• Project lead for global Help Lightning implementation (2020) • Collect and present monthly department performance data• Designed a service offering to fulfill requirements of ISO 17025 certified customers

Minneapolis, Minnesota, United States

• Directed daily workflow and evaluated process constraints • Promoted cross-training to improve department flexibility • Reviewed and standardized internal service documentation • Collaborated with many internal and external clients to troubleshoot issues• Developed processes to facilitate “guaranteed turn-around” times • Supported field service technicians • Promoted product sales through occasional domestic travel to perform product demonstrations

• Daily troubleshooting and repair of gas analyzer and permeation instrumentation • Performed routine calibrations on various models of production and laboratory instrumentation • Support domestic and international customers via phone and email • Occasional travel to customer sites for instrument repairs and training of clients

• Performed daily inventory audits • Worked to maintain +99% inventory accuracy • Informed internal and external customers of shipment status