Alex Mitchell Email & Phone Number

Raleigh-Durham, North Carolina Area

Onboarding new accounts with over $3,000,000 in revenue by coordinating with sales.Managing existing accounts and ensuring client satisfaction through trouble tickets, emails, and phone calls.

Oakland, Ca

 Handled escalated customer calls and refund requests daily and was able to prevent refunds as well as resolve complaints and reduce third-party actions.  Processed 200-300 driver education and traffic school certificates for multiple states per day with 99% accuracy. Verified court documents for traffic school students with 98% accuracy. Filled in as needed for mainline customer calls, took credit card payments via PayPal, and ensured customer satisfaction. Coordinated with marketing team for email campaigns to old and unpaid customers with high success. Part of a team which made high-level recommendations as to how to grow the company.

Emeryville Ca

 Shipped over 120 orders per hour using ReadyShipper Pro. Resolved 10-20 customer complaints daily in Google Documents. Verified proper customer outcomes in LimeLight CRM order notes.  Ensured proper credit card billing amounts in payment processor daily in amounts up to $10,000. Processed up to 100 returns per day with high accuracy.

 Attended trade shows in multiple cities and set up booths and sold over $10,000 of product to wholesalers. Sold product by phone and resolved customer complaints by phone and e-mail. Oversaw packing of orders, ensured up to 75 orders went out by 3:30 PM daily using FedEx Ship Manager. Inventoried over 300 different products to 97% accuracy by working in teams. Processed up to 50 returns per day in Sage MAS 90 and 200.