Alex Moya Email and Phone Number

Manage the team by envisioning goals, communicating clearly, and validating outcomes.Foster a collaborative culture that challenges, empowers, and recognizes team achievements.Develop talent and cultivate a strong bench through mentoring, accountability, and feedback.Adapt quickly to change and enable team effectiveness through concise communication.Monitor local competition and industry trends to inform strategic decisions.Optimize operational costs and streamline efficiencies.Innovate to maximize profitability through strategic initiatives.Champion and embed the company’s core values and purpose within the team.Enriched member shopping experiences and consistently surpassed overall clients' expectations.Achieved profit targets through innovative techniques, technological advancements, and efficiency improvements.Met sales planned volumes and enabled seamless communication with the home office by leading warehouse operations.Attained key performance targets set by the home office, focusing on productivity metrics like sales per hour, audit compliance, shrink reduction, and turnover by executing a strategic roadmap.Spearheaded and successfully delivered two club remodel projects in Charlotte within the past three years.Surpassed club operational goals and objectives by strategically aligning decision-making with the company's priorities.

Led training, coaching, mentoring, and performance evaluations for a team of 120 staff members.Oversaw day-to-day operations including customer service, clerical tasks, merchandising, and stocking as Merchandise Coordinator for a mid-sized store.Coordinated with vendors and buyers to manage inventory and logistics.Conducted budgeting, forecasting, and strategic planning.Prepared weekly, monthly, and quarterly sales projections and reports.Managed daily receipts and supervised register tills.Operated standing/sitting forklifts and other warehouse equipment.Designed and implemented promotional displays to enhance product visibility and sales.Served as Senior Operations Trainer for new club openings, ensuring smooth operational transitions and staff readiness.Boosted sales from $65 million to $72 million by developing and implementing robust operational processes.Recognized with the company's highest award for net sales profits in meat/produce for two consecutive years.Streamlined scheduling, assignments, problem-solving, safety protocols, and policy compliance by organizing meetings with team members and managers.Reduced shrinkage, addressed shortages, and improved turnover rates by tracking merchandise and managing inventory.

Supported operations at a full-service member store with a team of 150 employees.Analyzed and managed profit-and-loss issues by comparing projected and actual statistics.Motivated Customer Service Representatives to enhance productivity and address inefficiencies.Created accurate reports for the Store Manager and executive team.Addressed and resolved customer complaints in a constructive and mutually beneficial manner.Enhanced operational efficiency and generated profits by introducing and implementing a training program for new recruits.Secured a fast-track promotion from merchandising manager for consistently delivering exceptional performance and mentoring associates to surpass expectations.