Alex Nelson Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Provided support for users in a Windows environment. Performed troubleshooting on software, systems, VoIP, printers, scanners, and other office equipment. Performed highly skilled technical work involving development and support of computer related systems, networks, and associated hardware. Provided timely end-user support and encouraged user adoption on new software intended to improve overall efficiency in the office and remotely. Managed and maintained Active Directory user accounts, group policies, and security permissions. Assisted in the development and implementation of IT policies and procedures. Provided support across multiple offices in Oregon, Washington, and California.

Portland, Oregon

Served as technical expert to provide database and user support to COVID-19 case investigators and contact tracers across the state of Oregon. Diagnosed user problems, coordinated solutions, and communicated cross functionally with development teams to solve platform issues. Determined the best solution based on the issue and details provided by customers. Directed unresolved issues and escalated when necessary to the next level of support. Provided proactive problem solving, support, and identified optimal solutions when solving IT issues.

New York City, New York

Responsible for the day to day management of programmatic campaigns, meeting performance goals, and exceeding client expectations. Includes programmatic display media, video, mobile.Continuation of employment from AKQA.

Portland, Oregon

Responsible for the day to day management of programmatic campaigns, meeting performance goals, and exceeding client expectations. Includes programmatic display media, video, mobile and social campaigns. Responsibilities· Independently manage the end to end execution of programmatic buys: understanding business objectives and provide campaign set up, QA, analysis, and optimization· Manage strategic and tactical planning activities· Set realistic expectations for deliverables and make every effort to exceed them, providing quality work in a timely manner· Utilize appropriate mix of strategies and tactics within programmatic media to help drive brand awareness, engagement, and conversions to support client’s overall goals· Deliver weekly, monthly and quarterly results to clients analyzing campaigns and performance to derive key insights on online customer trends and behaviorTeam Contributions· Developed and maintained working relationships with vendor partners· Contribute to team POVs on key industry happenings

Portland, Oregon

Design and execute multi-platform campaigns and projects for a variety of clients. Manage campaigns from conception to final delivery of post-campaign reporting. Create data projections for pre-campaign launch using project roadmaps. Provide actionable insights and highlight trends from large data set analysis for strategy director, account managers and media directors. Coordinate communication between in-house creative department, account managers and external parties.

Beaverton, Oregon

Direct line of communication between multiple clients and the agency. Management of media communications, media price negotiation, and media purchasing. Manager of search engine optimization and search engine marketing with focus in conversion optimization and user experience improvement.

Eugene, Oregon

Provide technical support and information regarding products, services and accessories sold by Apple, Inc. Handle customer inquiries, locate resources for problem resolution and resolve client issues. Received top performance reviews on customer service, communication skills and problem solving. Promoted from iOS advisor to Mac advisor.

Oakland, California

Developed and executed layout and graphic design for open job positions in the Silicon Valley. Created a position where none existed prior to my employment. Provided support to five Account Representatives and collaborated with them to plan and prepare advertising for major corporations. Initially, hired as a recruitment intern.

Berkeley, California

Facilitated learning of science and engineering for young students. Developed and planned activities around monthly exhibits.

Bachelor Of Applied Science (Basc), Public Relations, Advertising, And Applied Communication

Activities and Societies: Allen Hall Advertising, EnvisionAdvertising degree with a focus in UX Design and Data Analysis.

Bachelor Of Applied Science (Basc), Economics

Activities and Societies: Tau Kappa EpsilonStudied Economics for two and a half years before transferring to the University of Oregon.