Client Implementation Project Manager
Current- Lead all client implementations and ensure maximum client satisfaction; expeditious and efficient process to on-board the client; and manage the successful transition to the assigned internal representative- Work closely with clients, leadership, and peers to ensure new and add-on technical services are initiated in a seamless fashion- Navigate and lead the client through the labyrinth of variables while providing a smooth and highly communicative project implementation experience… Show more - Lead all client implementations and ensure maximum client satisfaction; expeditious and efficient process to on-board the client; and manage the successful transition to the assigned internal representative- Work closely with clients, leadership, and peers to ensure new and add-on technical services are initiated in a seamless fashion- Navigate and lead the client through the labyrinth of variables while providing a smooth and highly communicative project implementation experience with an eye on ROI- Develop implementation plans and engineer solutions that solve client challenges and drive business value- Deliver all project management aspects including work order submissions, introductory and recurring client calls, project deliverables, establishment of SOP’s, engagement of internal stakeholders, etc.- Provide leadership to multiple ongoing client engagements- Build a professional relationship based on trust with the client by helping them achieve their implementation timelines and deliverables- Helps identify client requirements, timeline, budgets and to write business requirements documents- Mastery of scheduling and time management skills- Work well in a team environment and working with Offshore teams Show less
