• Managed multiple small to medium-sized web-based software projects to successful implementation.• Responsible for proper working of the Hospital Information Management software.• Served as a main point of contact of all IT related services for the assigned office with a team of 4 to 16.• Responsible for training / retraining staff in the use of computer ,HIS, network, telephone and other systems• Conducted project kick-off meetings, defined project objectives and scope, tracked risks and managed detailed project schedules.• HIS Administration Total control & supervised dept functions.• Participated in cross- functional team meetings to develop and implement business solutions.• Responsible for MIS Reporting, Failover/Backup /Recovery plans of a 500+ user environment.• Performed incident analysis & suggested corrective actions.• Ensured that team follows best practices and maintain SLA’s.• Responsible and assisted COO for preparing computer systems annual budgets and expenditures.• Responsible for advising the management in the procurement and maintenance of HIS, PACS, Software, telephone Systems.• Responsible for Asset management & Resource allocation.• Authorized person for master passwords, Licenses & dept documents to ensure foolproof security.

Provided application support and enhancements to existing applications. Defines system requirements, priorities, and viable alternatives. Collaborated with the client onsite / business users for new requirement; facilitated discussions on real business cases with the clients & their business users. Executed all web-based software project stages such as project estimation, requirements gathering, gap analysis, project scheduled, configuration issue resolution, code specifications, testing and implementation. Analyzed & assisted developers to modify existing reports to meet client's strategy and prepares report specification documents.

Engaged in installation and configuration of: SAP systems including ECC 6.0, Netweaver, IDES, SAP Router, Applied SAP Licenses, OSS Notes, Solution Manager for downloading patches. Provided offshore support to clients; worked on Request for Change (RFC) and suggested appropriate solutions for the same. Refreshed the clients in QA; managed the integration of SAP modules and applications, testing of systems during enhancements and configuration as well as for upgrades like Kernel Upgrade, Enhancement Packages, Patch Upgrades and so on

Evaluating new Software, Email solutions and IT technologies and advising management to implement the best practices in the industry. Provide functional and technical support to business users - identify, evaluate, research, resolve and/or escalate user problems in QuickBooks. Installation & configuration of Antivirus Systems & Firewalls, implementation of user policies, licenses, govt. approvals and renewal tasks