Alex Panek Email & Phone Number

Remote

Raleigh-Durham, North Carolina Area

Developed a consultative relationship with clients while managing their accounts by providing best practice recommendations, serving as the primary point of contact for Chief Information Security Officers and their teams, and providing metrics driven analysis of their Awareness programs. I was a trusted adviser and main point of contact for my clients, and coordinated the internal team to deliver results, serve as a client advocate, and drive retention.

Raleigh-Durham, North Carolina Area

Developed and fostered relationships within all levels of organizations to build more demonstrated value in Blackbaud products and services. I drove overall satisfaction and retention of Blackbaud customers through proactive communication to ensure a positive and consistent customer experience. As an advocate for the customer, I collaborated with and provided strategic direction to internal Sales, Services, Support and Product Management staff.

Washington, Dc

Led retained service delivery teams responsible for executing direct mail campaigns, complex database uploads, and small-to-mid sized projects on behalf of seven large non-profit customers. Led weekly customer status calls, managed service delivery schedules, and worked in concert with Sales team to execute contract renewals.

Arlington, Va

Managed requirements & projects for internally developed web applications and composed technical documents as an onsite contractor for the Defense Travel Management Office (DTMO). Served as Project Manager/Training Lead during the implementation of the DTMO's Enterprise Content Management (ECM) solution.

Alexandria, Va

Managed group of 10 data entry and quality control personnel responsible for processing financial and demographic information into the Association’s Team Approach database. Hired temporary and permanent staff, developed training programs & documentation, established staff incentive program & worked with internal customers to ensure data quality.

Fairfax, Va

Provided customer support for affiliate fundraising staff, serving as their primary point of contact at the ADA's National Headquarters. Primary duties included positioning fundraisers for successful events, financial reconciliation, and working with internal customers to resolve issues with shared Team Approach database.

Newtown Square, Pa/Annandale, Va

Recruited and staffed nurses and other health care personnel for 13 week travel contract employment and local shift work at hospitals nationwide