Alex Panek Email and Phone Number
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Skilled communicator, committed to providing comprehensive support to clients through consistent and responsive interaction. Works with clients to understand their priorities and devises plans and strategies to help clients achieve lasting results. Adept at negotiation and training, able to demonstrate value of technology to customers. Authors training courses and conducts presentations for customers and team members to increase product understanding. Proven abilities to secure client loyalty and promote growth as demonstrated by high retention numbers.
Cloud For Good
View- Website:
- cloud4good.com
- Employees:
- 79
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Engagement ManagerCloud For Good May 2022 - PresentRemote
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Customer Success ManagerSecurity Innovation Jun 2020 - May 2022 -
Client Success ManagerSans Institute Apr 2019 - Apr 2020Raleigh-Durham, North Carolina AreaDeveloped a consultative relationship with clients while managing their accounts by providing best practice recommendations, serving as the primary point of contact for Chief Information Security Officers and their teams, and providing metrics driven analysis of their Awareness programs. I was a trusted adviser and main point of contact for my clients, and coordinated the internal team to deliver results, serve as a client advocate, and drive retention. -
Customer Success ManagerBlackbaud Apr 2016 - Jan 2019Raleigh-Durham, North Carolina AreaDeveloped and fostered relationships within all levels of organizations to build more demonstrated value in Blackbaud products and services. I drove overall satisfaction and retention of Blackbaud customers through proactive communication to ensure a positive and consistent customer experience. As an advocate for the customer, I collaborated with and provided strategic direction to internal Sales, Services, Support and Product Management staff. -
Service Delivery Lead, Managed ServicesBlackbaud Oct 2011 - Apr 2016Washington, DcLed retained service delivery teams responsible for executing direct mail campaigns, complex database uploads, and small-to-mid sized projects on behalf of seven large non-profit customers. Led weekly customer status calls, managed service delivery schedules, and worked in concert with Sales team to execute contract renewals.
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Research AnalystItt Corporation Jan 2009 - Dec 2011Arlington, VaManaged requirements & projects for internally developed web applications and composed technical documents as an onsite contractor for the Defense Travel Management Office (DTMO). Served as Project Manager/Training Lead during the implementation of the DTMO's Enterprise Content Management (ECM) solution. -
Manager, Data ServicesAmerican Diabetes Association Aug 2005 - Jan 2009Alexandria, VaManaged group of 10 data entry and quality control personnel responsible for processing financial and demographic information into the Association’s Team Approach database. Hired temporary and permanent staff, developed training programs & documentation, established staff incentive program & worked with internal customers to ensure data quality. -
Senior Analyst, Customer ServiceAmerican Diabetes Association May 2004 - Aug 2005Fairfax, VaProvided customer support for affiliate fundraising staff, serving as their primary point of contact at the ADA's National Headquarters. Primary duties included positioning fundraisers for successful events, financial reconciliation, and working with internal customers to resolve issues with shared Team Approach database.
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Healthcare RecruiterMedstaff Oct 2001 - Apr 2004Newtown Square, Pa/Annandale, VaRecruited and staffed nurses and other health care personnel for 13 week travel contract employment and local shift work at hospitals nationwide
Alex Panek Skills
Alex Panek Education Details
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University Of Mary WashingtonEnglish
Frequently Asked Questions about Alex Panek
What company does Alex Panek work for?
Alex Panek works for Cloud For Good
What is Alex Panek's role at the current company?
Alex Panek's current role is Engagement Manager at Cloud for Good.
What is Alex Panek's email address?
Alex Panek's email address is al****@****aud.com
What schools did Alex Panek attend?
Alex Panek attended University Of Mary Washington.
What skills is Alex Panek known for?
Alex Panek has skills like Software Documentation, Training, Leadership, Management, Analysis, Databases, Payroll, Budgets, Requirements Analysis, Time Management, Policy, Customer Service.
Who are Alex Panek's colleagues?
Alex Panek's colleagues are Jonathan Wallace, Alex Clack, Alex Gladding, Wendy Hamstra-Smith, Cj Salen, Alexandra Klinger, Kevin Castellanos.
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