With 4+ years as a freelance consultant, I specialize in customer service and business analysis, enabling businesses in various sectors to achieve success through strategic solutions and exceptional customer support. My expertise spans industries such as energy dealers, car dealerships, and online retail.Accomplishments:Customer Service Team: Successfully established and managed a customer service team and office in Valencia, Spain, responsible for recruiting and training a team of 20 customer service agents and sales representatives.Complex Customer Interactions: Managed challenging customer scenarios, such as resolving billing discrepancies and complaints for an energy dealer. This involved thorough analysis, empathetic communication, comprehensive resolution plans, and process improvements. This effort prevented legal actions, bolstered the company's reputation, and improved customer retention.Online Retailer Challenge: Addressed a case where a customer received a damaged product from an online retailer. I promptly arranged a replacement, ensuring fast delivery. Following resolution, I conducted customer satisfaction follow-ups and collaborated with the client to enhance quality control processes, highlighting my customer-centric approach and commitment to quality.Recruitment and Training: Effectively recruited and trained customer service agents, equipping them with the skills needed to excel in their roles.Business Analysis Consulting: Provided business analysis consulting services to car dealerships in the US and Canada. Conducted in-depth analyses and delivered strategic recommendations to enhance their operations and profitability.Skills:Customer ServiceBusiness AnalysisProject ManagementTeam LeadershipStrategic PlanningProblem SolvingCommunicationInterpersonal SkillsThis summary highlights my extensive experience, versatility, and success in diverse industries, along with my key skills that contribute to my effectiveness as a freelancer.

Junior Marketing professional with experience at an Amazon FBA Seller specializing in sports products. Key responsibilities included market research, optimizing Amazon listings, and delivering top-notch customer service.Accomplishments:Market Research: Conducted comprehensive market research to identify new sports products for sale, contributing to data-driven product selection and market expansion.Amazon Listing Optimization: Played a pivotal role in creating Amazon listings, ensuring high listing scores. This involved integrating SEO strategies to enhance product visibility and customer engagement.Customer Service Representative: Acted as the brand's Customer Service Representative, facilitating communication with customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience.Skills:Market ResearchAmazon Listing OptimizationSEOCustomer ServiceE-commerceProduct SelectionCommunicationData AnalysisThis experience demonstrates my proficiency in e-commerce marketing, particularly within the Amazon marketplace, and my ability to contribute to product success through research, listing optimization, and customer engagement.

Experienced Commercial Sales Representative adept at presenting, promoting, and selling company products while fostering strong customer relationships. Demonstrated success in achieving sales targets, analyzing market potential, and reporting valuable insights to management.Accomplishments:Sales Excellence: Effectively presented and promoted company products, utilizing persuasive arguments, and performing in-depth cost-benefit and needs analysis for both existing and potential customers. This approach contributed to the successful acquisition and retention of clients.Customer Relationship Management: Established, developed, and maintained positive business relationships with customers. Swiftly addressed and resolved customer problems and complaints, enhancing overall satisfaction and loyalty.Sales Target Achievement: Consistently met or exceeded agreed-upon sales targets and outcomes within designated timeframes. Tracked sales performance and generated status reports, contributing to the company's financial success.Market Analysis and Reporting: Conducted rigorous analysis of the territory/market's potential, continuously providing management with valuable insights on customer needs, issues, interests, competitive activities, and potential new products and services.Skills:Sales PresentationNeeds AnalysisCustomer Relationship ManagementSales Target AchievementMarket AnalysisReportingProblem ResolutionCommunicationThis experience underscores my proficiency in commercial sales, from customer needs analysis to relationship management and achievement of sales goals. My ability to assess market potential and provide valuable reporting reflects a keen understanding of business dynamics.

Accomplished Sales Professional with a track record of effectively presenting, promoting, and selling company products while nurturing strong customer relationships. Proven success in achieving and surpassing sales targets, coupled with comprehensive market analysis and valuable reporting to aid strategic decision-making.Accomplishments:Sales Excellence: Proficiently presented and promoted company products, incorporating persuasive arguments, in-depth cost-benefit analyses, and needs assessments for existing and potential customers. This approach led to the successful acquisition and retention of clients.Customer Relationship Management: Skillfully established, developed, and maintained positive business relationships with customers. Swiftly addressed and resolved customer issues and complaints, enhancing overall satisfaction and loyalty.Sales Target Attainment: Consistently met or exceeded agreed-upon sales targets and objectives within specified timeframes. Regularly monitored sales performance and generated status reports, directly contributing to the company's financial success.Market Analysis and Strategic Reporting: Conducted thorough analyses of the territory/market’s potential, offering ongoing insights to management concerning customer needs, challenges, interests, competitive dynamics, and potential new products and services.Skills:Sales PresentationNeeds AnalysisCustomer Relationship ManagementSales Target AttainmentMarket AnalysisStrategic ReportingProblem ResolutionCommunication

Seasoned Customer Care Professional with a strong focus on post-sale customer support. Proficient in resolving product and delivery issues through effective complaint resolution and a deep understanding of customer needs. Exceptional multitasking abilities in managing high call, chat, and email volumes. Demonstrated managerial skills and experience as a Customer Support Trainer for post-sale service.Accomplishments:Post-Sale Customer Care: Provided exemplary post-sale customer support by resolving product and delivery problems. This involved clarifying customer complaints and assessing their needs to ensure satisfaction, contributing to customer retention and loyalty.Team Contribution: Actively contributed to the team's success by achieving related results as needed, exhibiting strong collaborative abilities in a dynamic customer care environment.Multichannel Management: Effectively managed a high volume of incoming calls, chats, and emails, averaging approximately 200 emails per day and handling 60-80 calls and chats daily, showcasing exceptional multitasking skills.Managerial Skills: Developed strong managerial skills through participation in internal competitions, contributing to team motivation and performance improvement. Additionally, served as a Customer Support Trainer specializing in post-sale customer care.Skills:Post-Sale Customer CareComplaint ResolutionNeeds AssessmentMultichannel ManagementTeam CollaborationManagerial SkillsCustomer Support TrainingMultitasking

Experienced Customer Sales Advisor proficient in providing information and influencing customers through incoming calls. Skilled in utilizing telecommunications technologies, offering product reference information, and tailoring personalized offers to drive sales. Maintains a comprehensive client database to ensure data accuracy.Accomplishments:Effective Customer Advisory: Successfully advised present and prospective customers through approximately 100 incoming calls daily. Operated telephone equipment, including automatic dialing systems and various telecommunications technologies.Sales Impact: Contributed to product sales by following a prepared script to offer product reference information. Skillfully influenced customers to make purchases or retain products by presenting personalized offers based on their interests, resulting in increased sales and customer satisfaction.Data Management: Maintained a well-organized client database by entering, verifying, and backing up data, ensuring the accuracy and accessibility of customer information for future interactions.Skills:Customer AdvisoryTelemarketingSales Script ExecutionData ManagementProduct KnowledgePersuasionDatabase ManagementTelecommunications Technologies

As an entry-level Insurance Consultant, I focused on identifying potential clients, offering, negotiating, and executing insurance contracts. My role involved proactively seeking new clients and nurturing existing relationships, with a primary responsibility as a Sales Consultant.Accomplishments:Client Acquisition: Successfully identified and contacted potential clients, initiating discussions to present insurance offers. This led to the negotiation, conclusion, and execution of insurance contracts, demonstrating a proactive approach to client acquisition.Client Development: Actively sought innovative approaches to attract new clients while nurturing and growing relationships with existing clients. This contributed to a steady expansion of the client base and increased business opportunities.Sales Consulting: Functioned as a Sales Consultant, providing valuable guidance and recommendations to clients in the insurance domain. Demonstrated the ability to offer insights and solutions to meet clients' insurance needs.Skills:Client IdentificationSales NegotiationClient Relationship DevelopmentSales ConsultingClient AcquisitionBusiness DevelopmentCommunicationSales Strategy