Develops policy and directs and coordinates Develops policy and directs and coordinates human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services -Writes directives advising department managers of company policy regarding equal employment opportunities, compensation, and employee benefits.-Develops and maintains a human resources system that meets top management information needs.-Oversees the analysis, maintenance, and communication of records required by law or local governing bodies, or other departments in the organization.-Recruits, interviews, tests, and selects employees to fill vacant positions.-Accomplishes developmental training programs by determining and solving quality issues and operational needs; managing staff by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions-Administers performance review program to ensure effectiveness, compliance,and equity within organization. -Administers salary administration program to ensure compliance and equity within organization.-Contracts with outside suppliers to provide employee –services, such as temporary employees, search firms, or relocation services.

Responsible for the design and delivery of a variety of training courses and/or other interventions for associates and officers.Manages the creation of pro-active and responsive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance.Specific duties include preparation and facilitation of training courses both live and on-line and/or other interventions for employees to include the design of instructional materials for training designs and participant materials.Responsible for performing miscellaneous duties related to training and development. Conducts recruitment efforts for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; monitors career-pathing program, employee relations counseling, outplacement counseling and exit interviewing; writes and places advertisements.Performs other HR functions ---- Develops, recommends and implements personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow. Develops and handles Performance Appraisal/Evaluation for all employees. Handles Employee Engagement activities such as events, General Meetings and Weekly Sales Meetings, Team Buildings and Counseling.

Accomplishes sales training human resource objectives determining and solving quality issues and operational needs; managing staff by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Develops HR training and development strategies with line managers by considering immediate and long-term staff requirements.Analyses training needs in conjunction with line managers.Plans, directs and delivers training and development programmes including staff inductions, to accomplish the organisation’s goals.Develops individual training programmes that meet the skills gap identified through training needs assessment.Designs and implements appropriate e-learning strategies.Promotes an open knowledge-sharing environment that builds knowledge, skills and service for the benefit of the organisation as a whole

Responsible for improving the productivity of the organization’s employees. Responsible for the effective development, coordination and presentation of training and development programs for all employees and Network assets. Assess property-wide developmental needs to drive training initiatives. Identify and arrange suitable training solutions for employees (internal and external). Actively search, creatively and implement effective methods to educate, enhance performance and recognize performance.- Maximizes sales department effectiveness by determining and solving sales representative and sales manager training needs; managing staff.- Accomplishes sales training human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Achieves sales training operational objectives by contributing sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining sales training system improvements; implementing change.- Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness.- Develops job results resources by designing information systems; maintaining libraries and databases; building interactive and integrated job support systems.- Develops managerial results by orienting new managers; conducting management training programs; providing learning resources; coaching individual managers.

-Responsible for the design and delivery of a variety of training courses and/or other interventions for associates and officers. -Manages the creation of pro-active and responsive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance. -Specific duties include preparation and facilitation of training courses both live and on-line and/or other interventions for employees to include the design of instructional materials for training designs and participant materials. -Responsible for performing miscellaneous duties related to training and development.

-Formulates performance management plans to address identified opportunities. -Responsible for the development and implementation of learning programs in line with business goals/plans for all branches/sites-Oversees the development and delivery of individual and/or group training and instructional programs, based on established plans and encompassing a wide range of technical, operational and/or management skill areas -Reviews and modifies existing Training Programs and their effectiveness as necessary, in order to adapt to the changes that occur in the work environment; Conceptualizes, develops, and implements branch-level recurrent programs-Leads the administration of Training Needs Analysis-Prepares Annual Training Plan based on approved Training Budget-Administers soft-skills and technical training sessions as well as orientations for Managers, Officers, and Supervisors ( Support and Operations Units)-Administers regular feedback and coaching sessions.- Identifies the various strategic and operational training, management and manpower development needs-Participates in development, implementation and maintenance of policies, objectives, short and long term planning; develops and implements projects and programs to assist in accomplishment of established goals.-Coordinates with quality managers to align initiatives / programs with quality objectives-Counsels, motivates and maintains high morale among employees; Initiates necessary disciplinary action on erring subordinates-Evaluates performance, recommends promotions, transfers or dismissals-Manages internal monthly newsletter publication

-Manages and conducts training for new hires-Formulates and reviews training outlines, and determines appropriate instructional methodologies and formats; evaluates and recommends incorporation of vendor programs, as appropriate to meet overall training goals and objectives for a technical support /CS program, sales and back-office unit-Oversees the development and delivery of individual and/or group training and instructional programs, based on established plans and encompassing a wide range of technical, operational and/or management skill areas -Takes the lead in the design and implementation of certification programs for new trainers.-Monitors performance of agents to identify needs for additional training programs for various accounts -Takes the lead in the administration of Training Needs Analysis for the programs being handled-Conducts coaching and mentoring sessions

-Takes the lead in the development of processes and procedures designed to meet standards related to effective communication skills-Formulates and reviews training outlines, and determines appropriate instructional methodologies and formats; -Trains new communications analysts and administers immersion programs-Conducts accent and language training for new hires and Associates-Works with the Recruitment Team to standardize methods and procedures in identifying/screening candidates for various programs-Leads calibration sessions and cross training for programs for Facilitators and other program officers-Assists in the development and delivery of individual and/or group training and instructional programs, based on established plans and encompassing a wide range of technical, operational and/or management skill areas -Takes the lead in the design and implementation of certification programs for new trainers.-Monitors performance of agents to identify needs for additional training programs for various accounts (financial services, sales, customer service and technical support)-Takes the lead in the administration of Training Needs Analysis for the programs being handled-Conducts coaching and mentoring sessions-Performs other duties as may be assigned by immediate superior

-Manages and conducts accent training for new hires -Formulates and reviews training outlines, and determines appropriate instructional methodologies-Trains new accent / language trainers and administers immersion programs-Works with the Recruitment Team to standardize methods and procedures in identifying/screening candidates for various programs-Conducts calibration/cross training for Facilitators-Monitors performance of agents to identify needs for additional training programs for various accounts -Takes the lead in the administration of Training Needs Analysis for the programs being handled-Participates in planning and implementing strategies in attaining the target of the department.-Participates in development, implementation and maintenance of policies, objectives, short and long term planning; develops and implements projects and programs to assist in accomplishment of established goals.-Coordinates with quality managers to align training programs with quality objectives

-Handles inquiries on VOIP Products and account modifications -Provides customers with accurate account information -Administers transactions and generates documents as may be required

-Handles financial products transactions-Assists in the processing of account and product updates-Provides financial and credit management advice to customers - Processes payments, credits and account adjustments -Leads team collection initiatives-Ensures effective collection efforts through inbound and outbound phone initiatives- Administers one on one peer coaching and assists team manager in monitoring team performance