Senior Client Services Manager
CurrentNew Account Implementations• Operational Analysis, documenting procedures, instituting operational improvements• Creating Policies and Procedures manuals• Manage client relationship; oversee a team of 23 servicing Undergraduate mail and shipping operations for a top tier ivy league university.• Utilize vendor contacts to provide client savings for special projects.• People Management, recruiting, development, training, mentor and develop staff ensuring optimal job performance.• Managing Payroll for over 170 employees at Top of The Rock.• Operational Management of Mail Services Department• Maintain business relationships with regional client contacts, vendors and service providers.• Drive risk assessment of operational and client issues at sites, and troubleshoot significant operations / service concerns.• Assess customer needs in order to recommend appropriate equipment, supplies and other assets.• Communicate and ensure compliance with company and client policies at site; federal and / or state regulations and laws.• Managed Coordination and scheduling of a team of interns for the SPS Internship program.• Provide instruction / coaching and work in coordination to manage performance and professional development of staff, including planning, needs assessments, leadership and team development.
