Alex Robison Email and Phone Number

Retail store experience for about 3 years, with an emphasis on store upkeep, assisting customers with products,stock, and upcoming sales and events. Transitioned to providing this same quality of support over the phone in avirtual call center setting. Remote work in various industries: health insurance andclaims processing, cell phone service and customer retention, TV catalog and order processing. My primaryskills used and gained in the remote work environment:- Typing 60+ WPM- Working with CRM software, Avaya softphone, Salesforce, VPN/VM software, and Internet browsers(Google Chrome, Firefox, etc.). Comfortable with computers and hardware/software specification needs.- Adherence to QA and AHT policies and procedures, all well as securing of PII and customer accounts- A sense of ownership and keen awareness of empathy and soft skills, seeking to provide thatfirst-point-of-contact resolution- Working from an in-home office, ensuring a quiet environment to maintain the highest quality of service