•Administer servers, desktop computers, printers, routers, switches, firewalls, security cameras, IP phones, smartphones, software deployment, security updates and patches•Work with Reynolds & Reynolds technical staff to inform and troubleshoot problems with the dealer management system•Manage email and users using MS Exchange and Active Directory•Perform network address assignment•Analyze and isolate issues•Troubleshoot problems reported by users•Make recommendations for future upgrades•Troubleshoot problems reported by users•Make recommendations for future upgrades

•Diagnosed PC and Macintosh computers using diagnostic tools and troubleshooting techniques.•Worked with Systemax IT technicians to repair and troubleshoot the store’s internal computer and IP phone network.•Placed new Ethernet cable connections to add computers and IP phones to the store’s internal network.•Kept track of all services jobs in the tech shop to be sure they were completed in a timely manner.•Contacted customers via telephone to report the status of their equipment.•Helped customers in the store to choose the best products for their needs.

•Visited customers all around Puerto Rico to install and troubleshoot hardware, including servers, workstations and printers.•Contacted customers via telephone to make preliminary diagnostics and troubleshooting.•Installed electrostatic sensitive equipment such as a server main board.•Opened warranty cases on different manufacturers to make the request of parts.

•Visited customers to offer onsite installation and troubleshooting services for computers and networks.•Diagnosed PC and Macintosh computers using diagnostic tools and troubleshooting techniques.