• Diagnosing and solving issues via phone, email, and ticketing system. • Respond to tickets promptly, and record precise documentation of tasks performed.• Demonstrate extensive field knowledge through efficient problem resolution.• Maintenance and troubleshooting of servers, desktops PCs, laptops, printers, and POS equipment. • Window Server deployment and configuration.• Network planning and implementation. • Virtualization support.• Virus containment and removal.• Educated users on best practices.• Provide technical support for a range of devices such as Computers, Laptops, Smart Phones, Tablets.• Provided reliable support for 60 users on computers, phones, and POS systems.• Supervised and trained new hires.

• Equipped and assisted customers in using virtual reality systems, including explaining games and controls to ensure the best experience possible. • Assisted in the setup, maintenance, and troubleshooting of PC and VR systems, as well as diagnosed and fixed networking issues.• Managed day-to-day operations.• Managed client booking systems.