-Ensured company is in compliance with local, state and federal regulations. -Developed and implemented an onboarding workflow that maximized efficiency and got new hires working as quickly as possible. -Created and maintained the company’s social media to help grow the company’s online presence . -Worked collaboratively alongside key stakeholders during the RFP process to increase client acquisition.

• Kept accurate records by documenting progress and adhering to prescribed behavior plan.• Supported clients using principles of applied behavior analysis, under the supervision of a Board Certified Behavior Analyst.• Collaborated with supervisor, client's support system and other allied specialists to implement positive interventions.

• Counseled texters dealing with emotional abuse, physical abuse, substance abuse, bullying and relationship issues to help them reach a calm demeanor.• Talked texters down from suicidal thoughts to ensure their safety and develop next steps for treatment.• Built rapport with texters to develop the trust needed to work through their immediate crisis.• Coordinated with supervisors to report instances where the texter is a danger to themselves or others.

• Kept accurate records by documenting progress and adhering to behavior intervention plan.• Supported students using principles of applied behavior analysis, under the supervision of a Board Certified Behavior Analyst.• Collaborated with supervisor, client's support system, educators and other allied specialists to implement positive interventions and reduce maladaptive behaviors.

• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.• Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.

• Administered feedback to students using positive reinforcement techniques to encourage and build confidence.• Developed student-specific tutoring plans in concert with teachers, parents, and administrators.• Cultivated connections and strong student rapport to foster engagement, in addition to recording student progress to inform parents.• Taught multiple subjects to students with intellectual or emotional disabilities.