As a Strategic Account Specialist at the American Academy of Orthopaedic Surgeons (AAOS), I facilitate meaningful connections between industry professionals and our extensive network of orthopaedic surgeons. We offer a range of promotional opportunities to enhance interaction and collaboration with AAOS members.

• Managed capital equipment projects through internal phase gate driven process with focus on ensuring project on-time completion and successful delivery• Coordinated project teams made up of engineering, sales, and quality assurance to validate order compliance with customized specifications• Collaborated with internal teams and vendors to develop and execute project schedule and completion requirements• Leveraged the Customer Resource Management system (CRM) to maintain and manage over 22,000 clients • Led the onboarding process and training for all new employees on CRM usage and development• Managed customer experience during project visits and developed feedback surveys to drive customer satisfaction • Analyzed survey results and developed improvement criteria based on Voice of Customer feedback to make improvements to the process, equipment, and customer experience

Assisted with providing more efficient dental treatment. Sterilized instruments and prepared the patients for the Doctor. Passed instruments and assisted with suction devices. Answered incoming calls and scheduled appointments for customers. • Dental Instrument Knowledge• Scheduled Appointments• Sterilized Instruments• Answered Incoming Calls