Alex Searle Email & Phone Number

United States

Self-Managed the execution of 6 individual patrol routes, safeguarding 85 individual properties and contributing to a 27% decrease in the incident rate at sites within route areas.Worked independently while conducting 3,191 property patrols, reducing incident response times and increasing client satisfaction by 19%.

United States

Provided compassionate Customer service to patrons in distress and contributed to the company's Four Diamond award in customer experience.Conveyed clear and direct communication while de-escalating disgruntled guests resulting in an increase of 21% in the department's conflict resolution rate.

San Diego Metropolitan Area

Training Supervisor:Facilitated 93 equipment qualification courses and 7 licensing classes that empowered my team to obtain 1,652 qualifications and licenses.Effectively presented complex technical information to peers company-wide, which increased the command equipment qualification rate by 51%.3M Program Manager:Acquired skills required to oversee the entire maintenance platform for 9 divisions leading to the departments first passing compliance inspection in 3 years.Performed 427 spot inspections to provide the technical support needed for the team to conduct required maintenance and increased the department's accuracy rate by 32%. Workcenter Supervisor:Supported a team of 24 technicians with their technical troubleshooting skills resulting in the promotion of 16 junior team members.Researched and provided detailed technical information on 104 different equipment systems needed to resolve 5,247 issues completely.CPR Instructor:Reliably instructed 86 AHA CPR courses command-wide and issued 873 certificates leading to a passing audit in program compliance.Utilized friendly interpersonal skills to share expertise across 28 teams which earned a 100% emergency response readiness score during an annual command skills assessment.Aviation Support Equipment Technician:Effectively troubleshot and repaired 3,100 mission-critical assets resulting in a 98% equipment readiness rating during a mission readiness inspection.Reorganized and prioritized routine maintenance schedules on 1,273 assets reducing the work center's work backlog by 64% within one quarter.