A move from Customer Experience Specialist to Senior Account Manager at Lockabox®, this sees me taking on more responsibility with our B2B sales sector (head-up inbound leads, pre & post sale, manage client accounts) alongside maximising our high levels of customer experience, both B2B and B2C.

Responsibilities include:- Customer Relationship Management (CRM) - Business (B2B) sale conversion & tracking- Reporting from Amazon in relation to sales, returns, replacements & feedback- B2B pipeline monitoring

During my time at Burton Farmhouse, I have developed my role within the establishment - initially starting as a waitress during weddings, I progressed to have more waiting responsibilities during varying shifts, to having bar staff duties and front of house roles. Over the past 4 years, I have become an integral part of the team, therefore gaining further responsibilities within my role including welcoming & checking in guests, helping the housekeeping team, dealing with bookings & enquiries -… Show more During my time at Burton Farmhouse, I have developed my role within the establishment - initially starting as a waitress during weddings, I progressed to have more waiting responsibilities during varying shifts, to having bar staff duties and front of house roles. Over the past 4 years, I have become an integral part of the team, therefore gaining further responsibilities within my role including welcoming & checking in guests, helping the housekeeping team, dealing with bookings & enquiries - both online and over the phone, sorting bills for departing guests, check-out, prepping food, checking orders & stock, setting up for events & functions. Working for my employer for this time period, has meant that I have gained their trust and respect, which has helped me to develop my role quickly and prove how well I work within a multi-skilled team whilst communicating efficiently and quickly between both my colleagues and guests. Show less

As Chairman of the society, I am responsible for ensuring that the committee functions efficiently throughout the year, with tasks such as the organising and running of meetings to ensure that all issues are discussed and handled in an appropriate and organised manner, whilst making sure that every member within the committee understands the tasks that we all must complete in order to make sure our society is run successfully. I also communicate and liaise with members of staff within the… Show more As Chairman of the society, I am responsible for ensuring that the committee functions efficiently throughout the year, with tasks such as the organising and running of meetings to ensure that all issues are discussed and handled in an appropriate and organised manner, whilst making sure that every member within the committee understands the tasks that we all must complete in order to make sure our society is run successfully. I also communicate and liaise with members of staff within the University and the Faculty of Business regarding committee plans and events, as well as with potential guest speakers, regarding future networking events and opportunities. The Institute of Hospitality (IOH) Society is a newly created society within the Faculty of Business at Plymouth University. As this is the first year of the society, our main aims are to establish ourselves as a recognised society among students from all stages of Hospitality, Tourism and Cruise related courses, through promotion and the creation of events and networking opportunities, as well as giving students the opportunity to meet others from different years of study, creating a 'community' within our degrees, which will hopefully benefit students. Show less

I have represented the University since I first started in 2013 as a Subject-Specific Student Ambassador, taking part in both Open and Applicant Days, carrying out roles that include introducing the course to prospective students, answering any questions that guests may have and leading group activities with potential students.

I was in charge of looking after the shop in a friendly and professional manner whilst meeting the needs of current and potential clients. My responsibilities included: ­ Dealing with customers and potential clients­ Taking payments­ Stock check, restocking, ordering stock­ Placing customer photo orders ­ Packaging and sending orders­ Writing emails/letters in response to clients (potential & current)­ General administration duties