-Lead, coach and develop a team of 100+ direct reports working across 12 stores in Far North Queensland.-Delivered clean and safe stores through a strong safety culture to achieve an outcome of 2 Recordable Injury Free Years-Developed a robust people pipeline throughout the region and was able to foster many careers moves.-Sponsored the rollout of a new payroll platform and provided ongoing Hypercare as the state SME.

Supported the roll out of a new Sap program called My Hub for Coles Services nationally• UAT testing for the early stages of development• Analyse how My Hub would work for each role in Coles Services • Develop specific training for Coles Services and roll out through training workshops• National support post go-live for a 6 week hypercare phase

• Lead, coach and develop a team of 100+ team members with 10 direct reports.• Nurtured a people development culture with two managers promoted to the next level in their careers. I have also assisted numerous team members create development plans to ensure career progression.• Community ambassador for Coles by partnering with local charities such as CQ Convoy and Project Booyah. In addition, working with Autism Queensland to raise funds for a vital fence• Achieved an increase… Show more • Lead, coach and develop a team of 100+ team members with 10 direct reports.• Nurtured a people development culture with two managers promoted to the next level in their careers. I have also assisted numerous team members create development plans to ensure career progression.• Community ambassador for Coles by partnering with local charities such as CQ Convoy and Project Booyah. In addition, working with Autism Queensland to raise funds for a vital fence• Achieved an increase of 113 ranks in the Coles National Commercial Results over 6 months. To achieve such improvement, a focus on lowering expenses and total loss was implanted. The key driver of this success was a reduction in waste and markdowns, as well a tighter control of stock holdings.• Implemented ‘Invest in Service,’ a project aimed to increase customer satisfaction by reducing checkout wait times. This was achieved by creating a recruitment plan.• Achieved 99% on the Coles Business Assurance Audit conducted KMPG. Show less

Responsible for assisting the Store Manager with the day to day operation of a multi-million dollar business. Key achievements include:Successfully implemented a new recycling program at Coles Mount Isa saving the business 90k annually and making Coles the first major retailer to recycle in Mount Isa. This program was then cross branded to the Kmart Mt Isa and Bunning’s Mt Isa• Focused on creating a targeted recruitment plan to increase the diversity and representation of the… Show more Responsible for assisting the Store Manager with the day to day operation of a multi-million dollar business. Key achievements include:Successfully implemented a new recycling program at Coles Mount Isa saving the business 90k annually and making Coles the first major retailer to recycle in Mount Isa. This program was then cross branded to the Kmart Mt Isa and Bunning’s Mt Isa• Focused on creating a targeted recruitment plan to increase the diversity and representation of the indigenous community within the Mt Isa area. This recruitment drive employed 8 local indigenous residents which made a significant impact to the community.• Developed and implemented a store improvement plan which resulted in an improvement from the bottom 15% to the top 10% commercially in Coles Queensland.• Involvement in the local community disaster management to ensure adequate of supply bottled water due to poor drinking quality within the township. This was achieved through engagement with suppliers and transport providers to meet increased demand from consumers. Show less

Lead Cairns region during the rollout of the Easy Replenishment the Coles Way program, coaching numerous store managers and grocery managers.

Competed 2 consecutive years in the Queensland C.H.A.M.P.S for KFC as a customer service team member