Alex Vargas Email & Phone Number

• Mobile certified on diagnostics and troubleshooting for both hardware and software. • Document entire customer session including customer issue, diagnostics results, and resolution. • Build rapport with customers to ensure privacy and safety during session and repair.• Partner with Inventory team to efficiently prepare device(s) for repair.

• Generated a high Net Promoter Score (NPS) for the store. • Assisted with personal setup and basic troubleshooting. • Educated staff and customers on the Apple ecosystem which included product and services. • Facilitated Genius Bar appointments. • Provided effective demo and presentations of product. • Effectively managed a high-volume of calls. • Performed software updates on POS devices. • Received shipments, allocated product into respective bins, ran product to the floor, restocked product on the floor, and executed recurring inventory checks.

• Learned full stack web development which includes HTML, CSS, JavaScript, jQuery, AJAX, SQL, PostgresSQL, NodeJS, Express, ReactJS, Ruby, and Rails.• Developed a portfolio with Github which includes class projects. • Partnered with fellow classmates to complete rigorous labs and algorithms. • Presented homework and projects which involved explaining methods and solutions.

• Attend weekly meetings with the East running brand team regarding updates, changes, and upcoming events.• Update store management and employees about the weekly run club schedule and upcoming events.• Facilitate weekly schedules for run club pacers based on availability and necessity. • Collect and relay feedback from each run club session to both Nike Brand team and retail store management.• Organize seasonal trainings to keep run club pacers informed on changes and expectations.• Motivate and empower run club pacers to act and inspire confidence in runners.

• Help drive sales goals and achieve monthly quotas.• Operate a POS system to itemize and complete customer transactions. • Support leadership by overseeing floor coverage during peak hours. • Assist Visual Team with executing visual standards. • Help Inventory team receive, process, condense and transfer product.

• Transported tenants to and from their apartments.• Sorted and distributed mail and packages.• Helped ensure tenant privacy by escorting guests and delivery personnel to their door.

• Greeted guests.• Directed guests around the building.• Provided guests with information on the building and local transportation information.• Occasional maintenance.• Protected the building from trespassers and unwanted guests.

Certificate Of Completion, Web Development

HTML, CSS, JavaScript, jQuery, AJAX, SQL, PostgresSQL, Node.js, React.

Associate Of Applied Science In Market Management And Sales, Market Management And Sales