Alex Vidal Email & Phone Number

Orlando, Fl, Us

Orlando, Florida, United States

Tampa, Florida, United States

Florida Region

Oversee and drive the Value-Added Services (VAS) sales, customer experience, and Associate development in the Florida Zone.Partner with local leaders to drive sales revenue, as well as manage the employee results through training, coaching, and mentoring of the sales process.Execute training and development of all Sales staff to maximize counter sales revenue.

Orlando, Florida Area

• Managed several key Hilton and Marriott accounts in the Orlando Market, focusing on frontline counter observation, coaching, and training.• Effectively implemented the FPG Blueprint within the client accounts by establishing a culture and belief in the IN-Gauge Software.• Motivate, inspire and engage the Frontline Agents, while developing their service-based sales abilities.

Orlando, Florida

• Responsible for company-wide Learning Program Management.• Planned and enabled delivery to business demands; including New Training Programs and Recursive Training.• Partnered with internal and external stakeholders to identify and drive employee performance.• Worked to achieve KPI’s, financial goals training and other needs/demands of internal stakeholders.

• Responsible for Coaching, Training and Development for all positions from Frontline Employees to Regional Vice Presidents in both national and international markets. • Played a key role in the overall revenue growth of the company by training, coaching and developing employees in the top 30 and top 60 locations in the United States.• Developed and facilitated several of the Training Programs which are used to train in the field currently at the company.

Orlando, Florida Area

• Responsible for supporting the Incremental Sales efforts and reinforcing Sales Training and techniques for all Frontline Agents in the Orlando and Tampa Area locations.• Designed and facilitated New Hire Training Material and Manager certification classes for Orlando and Tampa area locations.• Played a key role in the overall revenue growth of $15.00 to just over $20.00 in sales revenue per day in just one year.

Orlando, Florida Area

• Responsible for driving incremental sales revenue and overseeing the Ancillary Revenue Program at the Orlando International Airport location.• Trained, coached and motivated Frontline Agents by setting individual sales goals and tracking their monthly performance.• Exceeded monthly sales goals by more than 130% for eighteen months consecutively.

Orlando, Florida Area

• Responsible for overseeing the daily operation at the Orlando International Airport location.• Coached and developed Frontline Employees and assisted with closing of incremental sales products.• Exceled in the position by helping the location exceed monthly, quarterly sales and customer service goals by 135%.