Alex Ware Email & Phone Number

Palo Alto, California, United States

Boosted win rate by 60% against the top competitor and by 40% against tier 1 competitors.SalesDeveloped and delivered competitive training for SDRs, AEs, SEs, and new hires.Organized Highspot pages to include sales assets like battlecards, objection handling, and high-level pitches.Executed data-driven sales strategies using a customized AI agent to analyze sales transcripts and call metadata.Automated external Win/Loss/Churn interviews and optimized Salesforce with custom fields and logic.Led the "competitive" Slack channel and supported sales calls, presentations, and RFPs.Created a reference RFP highlighting Branch's competitive advantages.MarketingConducted market sizing, win rate analysis, SWOT analysis, and competitor segmentation.Authored external marketing materials, including a buyer's guide and blog posts.Performed market intelligence including market penetration and vertical market sizing utilizing external SDK data.Lead Product marketer on Branch's fraud product line.Used a custom AI agent to compare Branch's online presence and reviews with competitors.ProductIdentified feature gaps and differentiators through "Harvey Ball" analysis of Branch's and competitors' feature sets.Highlighted technical debt by categorizing 60,000+ RFP questions and creating a corresponding scorecard.With over 2,000 tech partners and 3 billion users globally, Branch continue to offer solutions that enhance seamless, personalized mobile experiences, and optimize ad campaigns across paid and organic channels.

Thousand Oaks, Ca - Remote Role

PagerDuty is the enterprise incident resolution service that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into incidents, PagerDuty streamlines the incident management process by reducing alert noise and resolution times.Head of Competitive Intelligence - February 2019 - February 2023Ran in depth win / loss analysis campaignsManaged a series of consultants for competitive trackingGave daily updates across a competitive slack channel using Crayon, and bi-weekly sales briefs on competitive updatesCreated competitive sales enabled and delivered content across 3 different sales tracks based on seniorityManaged Salesforce.com fields and reportingProduced quarterly competitive reports to executives and the boardDelivered in-depth fitness reports to product comparing competitive production functionalitySenior Solutions Consultant - February 2016-February 2019Presidents club - 2016, 2017Closed most new logos in a year as an SE - 2016, 2017Closed most new logos in a quarter as an SE - 2016: Q2, Q4; 2017: Q1, Q2, Q3, Q4First Sales Person to win HackDay - Product feature incorporated into the product with a marketing campaign (Won on three separate occasions)Designed multiple sales dashboards for deep customer intelligenceMentored and onboarded 4 other SE'sProduced and delivered multiple sales training programs that have been formalized into our onboarding experience

San Mateo, Ca

Web Monitoring and Analytics CompanyI work with enterprise accounts to grow existing SaaS business while hunting new deals. I sell a wide variety of products including web, mobile web, and mobile app monitoring, load testing, web security, real user monitoring (RUM), custom reports, and consulting services; while providing technical expertise and support to sales. Part of my responsibilities include managing professional services installations and training.(Promoted)Field Solutions Consultant, Northern CaliforniaOctober 2012 –June 1st 2014 (1 year 9 months)• Top SC based on baseline revenue growth and new business. Second for total quota attainment • Presidents Club award• Won Sales “Rookie of the Year” - awarded to top 1st year employee in the entire sales organization• Landed major deals with major companies including Ebay, Visa, Salesforce, LinkedIn, PayPal, Quickbooks, Turbotax, StubHub, Oracle, Netsuite, Adobe, Wells Fargo, Turn.com, and Box• Strategized and executed new sales and implementation programs in order to improve revenue and experience• Project managed technical issues and the implementation processes for all customer sales• Led many internal and external training sessions, and personally developed training collateral• $1.1M new business yearly quota and $8M+ in ongoing revenue yearly quota

135 Main Street, San Francisco

Salesforce.com partner, SaaS solution specializing in HR and Recruiting • Top SE based on new business generation and activity• Landed major, marquee and lighthouse accounts including The Department of Homeland Security, VSO, Career Group, Ares Software, and LinkedIn• Delivered weekly pipeline, pricing, and status reports to upper management• Provided technical product expertise and on-site technical demonstrations at key accounts• Resolved technology issues and improved sales and implementation processes leading the pre-to-post sales handoffs

A Thomson business (TOC), an industry-leading, global legal research, technology, and SaaS company• 2009 - National Solutions Sales person of the year - highest new sales attainment - 132% of quota• 2007 - National Strategic Solutions sales person of the year - highest new sales attainment 126% of quota• 5-time SAM (Sales and Account Management) award for excellence (given to most valuable SSE in a quarter)• 3-time SAM (Sales and Account Management) award for teamwork (given to the SSE in a quarter for teaming)• Lectured at top Law Schools as a guest professor at prestigious law schools including Haas (Cal Berkeley)• Taught over 1,000 Continuing Lawyer Education accredited seminars onsite to top-200 and midsize law firms

(LiveNote was acquired by Thomson West in January 2007)Litigation Software Startup • As the top Account Executive, set sales records including: exceeding monthly quota, highest monthly average (240%), fastest to quota (2 days), most revenue in a single month (415%), largest deal (125%), and most revenue in a single day (140%) • Expanded sales offerings; first to implement the sale of multiyear support agreements, admin consulting, differentiated support packages, hosting agreements, and several other innovative sales programs• Project assisted the implementation of Salesforce CRM, including selecting customized fields, workflow between divisions, and tracking and reporting methodologies

San Francisco Bay Area

• Surpassed quota every month after ramp up with an average of over 25 new customers per month • Aided in the organization of the Efficiency Committee to facilitate corporate transparency initiatives

Mountain View, Ca

Systems, firmware, and application enginneer for high speed I/O projects such as Video Cards, Video Game Consules and High-Performance Machines• Wrote the first ever videogame for the PlayStation3• Developed software tools and processes to facilitate pre- and post-sales efforts with multimillion-dollar deals for industry leaders yielding over a million dollars in contract revenue; traveled to customer sites to provide to training• Delivered key pre-sales presentation discussing business and technical partnering issues to key customers• Community Service Board: organized holiday toy drive and promoted company-wide service programs

Ba, Computer Science

Activities and Societies: Gamma Delta Chi, Football• Varsity Football: Dartmouth Athletic Hall of Fame; three-time 1st team all-Ivy.

Education record

Education record

Education record