Managed and increased annual revenue by 40% as the first account manager, through new streams of services.Managed 63 accounts throughout the united states, Canada and South America. Totaling annual revenue of$1.5MExceeded client expectations leading to all 63 clients renewing, and increasing annual contracts.Increased the ROI of client accounts by 43% resulting in incremental up sell oppurunities worth $500KExceed company expectations on a bi-weekly basis through KRA's• Maintained documentation of all correspondence and contact with carriers, claimant, physician and attorneys to ensure a comprehensive and detailed source of information regarding the case.•

Provided technical troubleshooting support, and discovery calls across multiple departments to give customers streamlined service experienceMaintained a working knowledge and service to all five departments while handling a high-volume of inbound and outbound calls. Maintained documentation of all correspondence and contact with carriers, claimant, physician and attorneys to ensure a comprehensive and detailed source of information regarding each file