In my role, working for the Student Housing team, I address student housing queries, as well as review of cancellation requests and assessment of eligibility.One of my main responsibilities is ensuring that students residing in residence are eligible to do so. I carefully review their credits and course codes to ensure eligibility as a full time student. I liaise with each faculty at UBC to verify information.I also send offers for housing to students determinant on… Show more In my role, working for the Student Housing team, I address student housing queries, as well as review of cancellation requests and assessment of eligibility.One of my main responsibilities is ensuring that students residing in residence are eligible to do so. I carefully review their credits and course codes to ensure eligibility as a full time student. I liaise with each faculty at UBC to verify information.I also send offers for housing to students determinant on availability. I am responsible for the Brock Commons and Walter Gage residence areas. My responsibility is to ensure that room vacancies are quickly re-offered. I also review cancellation requests for student's wishing to end their contract early. I correctly ensure that the regulations regarding contract cancellations are appropriately applied and any relevant cancellation charges are applied.As an admin, I moderate and review sublet requests from students via our Facebook Sublet forum currently consisting of 5000 members to ensure that only eligible posts are approved. Show less

In my role, I worked for the University of British Columbia's Undergraduate Admissions Team as a Student Profile Reader.I reviewed prospective student applications in line with UBC screening criteria. I was required to display good judgement and impartiality when reviewing all profiles.I managed a tight workload and ensured my quota was met on time and to a high standard.

In my role as a regulated banking employee and the first point of contact for our customers, my responsibility was to address customer queries and issues as effectively as possible.I interacted with customers via in-app chat, email and over the phone as the main point of contact for the customer's first interaction with Monzo. I was responsible for acting appropriately if there are any wellbeing concerns by correctly identifying patterns of spending or conversational triggers. I… Show more In my role as a regulated banking employee and the first point of contact for our customers, my responsibility was to address customer queries and issues as effectively as possible.I interacted with customers via in-app chat, email and over the phone as the main point of contact for the customer's first interaction with Monzo. I was responsible for acting appropriately if there are any wellbeing concerns by correctly identifying patterns of spending or conversational triggers. I was responsible for addressing any issues regarding unrecognised transactions and acting quickly to secure the customers money and effectively advising on the steps to investigate these situations. I was responsible for reviewing sign up documents such as passports and other identity documents to ensure sign up requests were correctly dealt with in line with "know your customer" rules and UK banking regulations. I needed to ensure, I made the correct decision on these requests. From April 2022, I attained additional responsibility for addressing customer queries regarding Monzo Flex. This incorporated questions relating to eligibility, repayments and other general questions on how Flex works.Monzo Flex allows a customer to repay for a purchase made over a period of 3,6 or 12 months.In my role, I carefully evaluated any situation to ensure the best outcome for the customer and Monzo. Show less

My main responsibilities' in this role were to work with the company printers and internal stakeholders to ensure customer correspondence and regulated updates are provided within mandatory deadlines. Most notable were the twice-yearly price change and Warm Home Discount Government scheme. I worked with our internal Revenue team to ensure change of supply and guaranteed standards refunds were provided within the regulated timeframes as set out by Ofgem. I was responsible for… Show more My main responsibilities' in this role were to work with the company printers and internal stakeholders to ensure customer correspondence and regulated updates are provided within mandatory deadlines. Most notable were the twice-yearly price change and Warm Home Discount Government scheme. I worked with our internal Revenue team to ensure change of supply and guaranteed standards refunds were provided within the regulated timeframes as set out by Ofgem. I was responsible for ensuring informative updates were communicated out to the business regarding any widespread issue and provided regular updates until resolution.I liaised with the projects teams and IT Development to ensure any internal bugs were identified and resolved within reasonable timeframes.I ensured any customer issues with our app and online services were investigated and resolved diligently. Show less

My main responsibility in this role as an Ofgem regulated complaints handler was to resolve customer complaints and dissatisfaction. Part of my role involved liaising with the Extra Help Unit and Citizens Advice Bureau. I was, and needed to be empathetic and understanding of customer needs concerning mental health and financial hardship. I needed to be decisive, focused and impartial when investigating issues weighing up the evidence and situation to produce a fair resolution… Show more My main responsibility in this role as an Ofgem regulated complaints handler was to resolve customer complaints and dissatisfaction. Part of my role involved liaising with the Extra Help Unit and Citizens Advice Bureau. I was, and needed to be empathetic and understanding of customer needs concerning mental health and financial hardship. I needed to be decisive, focused and impartial when investigating issues weighing up the evidence and situation to produce a fair resolution. I also carried out administrative tasks, such as communication through email and letter. In this role, I thrived at detailed letter/email writing to accurately represent the complaint and to provide informative information. My letters were extremely professional and I was often asked to proof letters/emails for other colleagues. This role required extensive knowledge of the business due to the potential complexity of complaints that often included issues amongst several departments within the company. Show less

My main responsibilities in this role, were acting as a first line for any customer dissatisfaction or queries regarding the service offered as well as identifying any vulnerability or financial difficulty and escalating appropriately.I provided expert knowledge and assistance on a range of different remedies for issues raised and several customers have remarked in Trustpilot reviews my helpfulness in resolving their issues.I gained valuable experience from this role, most… Show more My main responsibilities in this role, were acting as a first line for any customer dissatisfaction or queries regarding the service offered as well as identifying any vulnerability or financial difficulty and escalating appropriately.I provided expert knowledge and assistance on a range of different remedies for issues raised and several customers have remarked in Trustpilot reviews my helpfulness in resolving their issues.I gained valuable experience from this role, most notably being able to effectively listen to a customers situation and to remain calm during potential confrontational conversations.This role, also enabled me to, more effectively articulate myself and improve my confidence when speaking with customers. Show less

During my first, second and final year at the University of Portsmouth, I ensured deadlines were met and that my work was completed to a high standard.I developed quickly the ability to make well reasoned and evidenced arguments in reports, essays and other coursework completed as part of my course. I responded well to feedback and managed my time effectively to ensure all my deadlines were met. Due to my continued dedication and hard work over my three years at Portsmouth… Show more During my first, second and final year at the University of Portsmouth, I ensured deadlines were met and that my work was completed to a high standard.I developed quickly the ability to make well reasoned and evidenced arguments in reports, essays and other coursework completed as part of my course. I responded well to feedback and managed my time effectively to ensure all my deadlines were met. Due to my continued dedication and hard work over my three years at Portsmouth University, I achieved an average grade of 2.1 at 61% including a 2.1 for my dissertation graded at 61%. Show less