Alex Goncharov Email & Phone Number

Vancouver, Canada Area

Burnaby, British Columbia, Canada

Supervised and managed daily company operations including 24x7 technical support and professional services, sales and marketing. Led the implementation of the latest IT technologies and solutions (ConnectWise Business Management Solution, Acronis Backup Cloud, Hosting Controller Automation Solution) and decommissioning of outdated hardware infrastructure, software solutions and technologies. Improved and optimized company business processes and reduced cost.

Vancouver, Canada Area

Responsible for global product management and roadmap of Odin Automation cloud serviceautomation solutions. Trained and equipped sales team to sell cloud service automation solutions to cloud service providers by creating a comprehensive sales training and necessary sales and marketing materials (sales playbooks, demo video recordings, datasheets, product presentations etc), which resulted in significant increase in product sales and set a path for future growth. Prepared and orchestrated the successful global launch of Odin Automation Essentials service automation solution in 16 countries. Key responsibilities:• End-to-end product ownership – managed the business case, created value proposition, defined the customer experience, prepared and prioritized product requirements, facilitated customer adoption• Developed new product positioning, key benefits and differentiation messaging• Developed and maintained internal competitive analysis • Developed and maintained product pricing and licensing• Together with legal department, developed and maintained legal agreements for each region• Acted as Product expert for sales and marketing department • Developed and maintained Business, Product Requirements, Feature Requests and User Stories.• Maintained product business cases to ensure business metrics are met

Vancouver, Canada Area

Responsible for global marketing and product management of Parallels Hosting Automation solutions. Implemented a new, global Partner’s Business Accelerator program, trained global sales teams and produced new sales and marketing materials, which facilitated $5.5 Million /year recurring revenue from product licenses and related services.Key responsibilities:• Responsible for developing and executing the go-to-market strategy• Developed product positioning, key benefits and differentiation messaging• Produced comprehensive and effective marketing materials (case studies, success stories, datasheets, brochures, website content), sales training and customer presentations• Developed and maintained internal competitive analysis • Developed and maintained product pricing and licensing• Acted as Product expert for sales and marketing department

Vancouver, Canada Area

Developed and implemented a new Service Offerings: Shared, VPS Hosting, Hosted Exchange, SSL Certificate, which resulted in growth of customer base and increase in sales. Streamlined and optimized operations, significantly reduced expenses through automation and via strategic partnerships with DELL and Peer 1 datacenter.Key responsibilities:• Development of new services • Management of SEO/SEM/Web Design agency• Improvement of the website and online store• Optimization of business processes and cost

Moscow, Russian Federation

Prepared and implemented the new complete cloud service offerings, professional services, 24x7 technical support, and new innovative salary/commission/bonus scheme for employees. Under Alex Goncharov leadership, through building a successful marketing, sales and technical support departments and automating all key operations, the company expanded its customer base from 2,000 to over 5,000 active paying customers and increased annual revenue from $450K to $1.2 million and became profitable in less than 3 years.

Successfully started from scratch and developed USONYX Singapore Broadband Hosting Service with complete Service Offerings and Professional Services, which resulted in recurring revenue growth from zero to 1 Million SGD / year and growth of customer base from zero to over 3000 paying customers, 80 Partners and Value-Add Resellers in less than 5 years.

Master Of Science In Computer Engineering, Computer Science/Information Technology

Computer Software Engineering, Certificate In Software Product Management

Activities and Societies: Software Product Management Specialization by the University of Alberta on Coursera. Certificate earned.

Red Hat Certified Engineer, Linux System Administration

Red Hat Certified Engineer

Microsoft Certified Professional, Computer Science, Microsoft Certified Professional

Certificate In Advanced English, Advanced English

Diploma, Computer Science/Information Technology

Activities and Societies: Programing on Pascal, Cobol, Fortran on Mainframe EC1060

Computer Software Engineering, Certificate

Activities and Societies: Introduction to Software Product Management by the University of Alberta on Coursera. Certificate earned.

Computer Software Engineering, Certificate

Activities and Societies: Software Processes and Agile Practices by University of Alberta on Coursera. Certificate earned on September 21.

Computer Software Engineering, Certificate

Activities and Societies: Client Needs and Software Requirements by the University of Alberta on Coursera. Certificate earned on November.

Computer Software Engineering, Certificate

Activities and Societies: Agile Planning for Software Products by the University of Alberta on Coursera. Certificate earned on December 4.

Acronis Certified Engineer, Computer Science, Certified Engineer

Acronis Certified Engineer for Acronis Backup Training & Certification course offered by Acronis Academy provides IT professionals.

Plesk Certified Professional, Computer Science, Certificate

Certified Safe 5 Product Owner / Product Manager, Computer Science, Certification

For Product Management Office (PMO) professionals to apply Lean-Agile values and principles and economic prioritization, and develop.