Technical Support Representative Tier Ii
Current⦿ Troubleshooting a variety of DNR, DNS and Email related issues over the phone with clients⦿ Configuring POP/IMAP/Exchange email boxes for clients.⦿ Troubleshooting domain name related issues for clients.⦿ Resolving customer inquiry tickets within Zendesk.⦿ Troubleshooting various issues relating to DNS for clients, this also includes configuring DNS.