Women’S Casual Shoe Specialty Shop Manager
Colorado Springs, Colorado, United States
Found and led through display and training opportunities to increase customer engagement and sales in the footwear, softline, and midline departments Mentored a new Specialty Shop Manager to increase the shop’s margin, sales, and in-stock statusManaged one-quarter of the 200,000 sq ft store to ensure continuous branding, customer engagement, and crisis management for 50 team members as floor managerProvided feedback to direct reports by praising excellent customer interactions, suggesting displays that needed to be spruced up, and leading through teaching opportunities in the moment on the sales floor Ordered within budgetary guidelines, prioritizing the products that could be received quickly, sell at full retail based upon sales analytics and observed trends, and had the best marginsShaped the women’s footwear floor plan to create a flow and stories for customers to shop, creating a browsable atmosphereCreated relationships with vendors and brand reps to help the store obtain product during production shortages and shipping delaysWorked with the corporate office and vendors to look ahead to 2022 orders to ensure they are adequate based on the current 2021 sales and predictionsResponded to market trends to create displays that drove sales, while keeping in mind inventory levels to maintain a full impressionLed the shop to 10th in the company for Women’s Casual footwear shop sales YTD, despite not opening the store until March 27th, projected to be a top 5 store in 2022Promoted and up-sold the benefits of the store credit card, increasing cash production for the store while adding cash back perks to the customerCollaborated with peers to create content and hands-on activities for weekly product knowledge meetings with the 30 person footwear teamTrained co-manager in specifics of department, reports, and ordering to ensure a smooth transition from store development to open store operations