Alexa Castro Email & Phone Number

Costa Mesa, CA, US

Worked closely with our Onboarding Team to ensure a smooth customer transition into SuccessManaged 60+ SMB customers through a strategic series of engagements for the first 90 days post-onboarding.Increased NPS score to the highest it’s been in over 12 months. Increased customer software adoption through software workflows, feature recommendations, and.

Selected to start on the Pool Team pilot specifically on the "Solutions" Team.Managed a pipeline of 15+ customer cases a day while maintaining SLA.Conducted customer meetings when needed to help troubleshoot issues and give business recommendations.

Managed a book of business worth over 1 million in ARR.Coached SMB and Mid-Market customers on best practices and product releases. Maintained retention by creating value and project plans to highlight feature adoption. Acted as a liaison between the customer and multiple departments within the company.

Irvine, California, United States

Developed marketing campaigns to promote customers' business. Managed successful negotiations for long-term contract renewals.Monitored metrics of customer profiles to improve ROI.Hosted monthly ad-hoc calls to give product recommendations and improve customer satisfaction. Managed a book of business of 150+ accounts at one time.

Irvine, California, United States

Monitored a pipeline of leads to organize sales data and customer information. Consistently in the top 5% of all sales reps and achieved sales quota every month. Managed a cross-functional relationship between all internal teams. Hosted weekly meetings with new hires for mentor sessions.

Corona, California, United States

Corona