Alexa Conway Email and Phone Number

• Onboarding new clients to confirm enrollment information, navigate them through their dashboard, and discuss expectations of any applicable money back guarantees• Accurately entering client data into company’s various databases• Resolving cases if errors have been detected • Daily usage of 3CX phone systems and software • Assisting the Customer Service Team during times of high call volume

• Registration allocations at 18 sites • Rostering athletes based on various data points such as age, registration date, teammate requests, school, and previous program enrollment in order to maintain customer satisfaction• Assisting with customer service tickets through ZenDesk

• Kept systematic records of all program data including expenses, reconciliations, schedules, compliance,and recruitment • Managed equipment ordering, inventory, exchanges, and mid-year purchases • Organized program travel accommodations for the year• Developed projected budgets for the upcoming fiscal years

• Managed team NCAA compliance and recruiting with ARMS software • Constructed registration website for camps and clinics to efficiently track attendance, payments, and legal forms• Coordinated spring competition logistics with opponent coaches• Logged statistics on opponents' plays to find trends and created summary reports to disseminate to the team

• Created expense reports through the Concur Finance System • Responsible for game day logistics • Liaison to Sports Performance and Facilities