Alexa Lower Email & Phone Number

Toms River, Nj, Us

Training of all MG Customer Care New Hires Maintain/Update all CC Reference Library Content Create and Execute Ongoing Training Initiatives Ensure all New Hires are Retested and Maintain Repository of all Agent Test Scores Create Ongoing Testing Content Create Training and testing on all New Product and ProcessesRespond to Customer ComplaintsBuild and Maintain Company Reference Library

Developed business relationships with grocery chains, distributors and local restaurantsScheduled production based on customer feedback Oversaw accounts payable and receivableImplemented marketing campaigns and website designFarm field work including plant propagation, planting and harvest

Philadelphia, Pennsylvania, United States

Employee of the Year Award: 2017Lead day-to-day floor coverage for a team of 50-60 agents to maintain a 97% customer satisfaction rate.Extensive use of Salesforce, other Web-Based Databases, and Google Suites. Resolved escalated complaints to ensure customer satisfaction.Directly managed a team of 10-15 customer care agents.Conducted weekly agent coaching sessions to provide constructive feedback and recognition.Created and Executed two-week long training course.