-Oversees day-to-day project management team activities, ensuring deliverables are submitted on time and of top quality-Makes sure all emails are addressed in real-time with no delays-Guarantees zero client escalations-Guarantees that project managers adhere to the project management phases: project initiation, project planning, project execution, project monitoring & control, and project closure.-Provides individual performance development and management of all direct reports through effective coaching, feedback, or mentoring-Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints-Supports team manager and performs management duties when the manager is out of office-Communicates team goals effectively and identifies areas for new training or skill checks-Works closely with training and quality to know their team’s areas for improvement-Monitors performance metrics (KPIs) of the account-Develops strategies to promote team member adherence to company regulations and performance goals-Conducts team meetings to update members on best practices and continuing expectations-Works with operations to help enact change and drive performance, making sure on-time delivery is met, and deliveries are accurate and of quality-Helps drive quality and training initiatives (ex RCA Investigation, PM upskilling, etc)-Ensures correct PM capacity planning-Ensures all project managers are working agile and are fully cross-trained-Leads cross-training initiatives within team members with logged documentation as aligned with training and development

· Manages day-to-day editing team operations, including work schedule and assignment of specific tasks and duties · Ensures proper implementation of client’s image editing standards· Handles traffic management; ensures workload-to-staff balance· Conducts coaching and provides monthly performance reviews · Handles preliminary tests and interviews for prospective team members· Liaises and serves as the main contact point between the local editing team and the US office

• Writes trending topics about TV shows, celebrities, tech and gaming• Applies SEO to achieve better ranking on Google• Promotes stories on social media for maximum website exposure

• Assigns relevant topics trending in Australia, US, Canada, New Zealand and the UK • Applies SEO and appropriate tags and categories to articles written• Promotes stories on social media to achieve maximum exposure for the website• Writes articles for The BitBag website when required

• Ensured smooth flow of photo shooting and editing of studio team so that deadlines are met• Initiated image guideline compliance, daily quality check of final images• Liaised with outsource editing team for image requirements and ensured compliance of guidelines set by Souq.com• Managed team’s daily productivity and image QC reports• Photo shoot products and clothing (flat lay and on model) when required• Designed creative banners for use on Souq.com website when required

• Prepared the annual marketing plan and coordinated with Oracle Primavera and other partners for marketing events• Issued the monthly newsletter (content collection, copy editing, page layout), which was circulated among prospective and actual clients across the Middle East• Coordinated and monitored publication of press releases• Coordinated annual events and road shows• Designed the company’s marketing brochures, flyers and pop-up banners• Liaised with suppliers for company gifts and business cards

• Responsible for encoding, proofreading, page layout and quality checking of Front Page, News, Business, World and Across the Nation Sections• Wrote articles for Entertainment and Business Features sections when required• Trained, coached new members of the team on daily responsibilities, managing work load• Assisted in development of policies for proofreading and editing